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Insurance Office Customer Service Representative

Casey Insurance Group, Inc. Fort Lauderdale, FL

  • Posted: over a month ago
  • $16 to $20 Hourly
  • Full-Time
Job Description

Our insurance office is rapidly growing and we are looking to hire the right individual to fit right into our company. We are seeking to fill a critical full-time position. The Customer Service Representative we are looking for will be responsible to provide exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and helping to answer any questions our clients may have.  This person will be our renewal and retention specialist.  They will look forward 30-45 days in order to help our agents anticipate those policies that are coming up for renewal with an eye for which policies may need to be re-marketed for a variety of reasons.  Ideally, this person should have a working knowledge of the QQ Catalyst agency management system.     

 



Benefits

Health Insurance - $200 per month paid by the company

Life Insurance - Company Paid

Paid Holidays

Bonus Opportunities

Paid Time Off (PTO) - 5 Days per year

Dental Insurance - Available on a Voluntary Basis

Weekends Off

Holidays Off

Career Development & Growth

Tuition Reimbursement



Responsibilities

Secure all Trailing Documents from customers.

Document each customer contact in QQ Catalyst.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Return all phone messages promptly.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.



Requirements

A 4-40 Customer Service License is preferred but we will train a good individual and pay for education.

Works well with other employees and is a team player with a positive attitude.

Strong communication skills, both oral and written.

Ability to tactfully handle stressful and difficult situations.

Bilingual, fluent in both English and Spanish is helpful but not absolutely necessary.

Confident self-starter who works well independently.

Casey Insurance Group, Inc.

Address

Fort Lauderdale, FL
33324 USA

Industry

Finance and Insurance

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