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Field Service Tech II/III- Sterilization

Cascade Thermal Solutions Union City, CA

  • Posted: over a month ago
  • $37 to $57 Hourly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

SUMMARY

This position covers the Bay Area territory. The incumbent, under direct supervision of the Field Service Supervisor supports the operations of the Service Department both in the field and occasionally in the shop. Assists with customer service needs and work order management. Directly reports to the Area Field Service Supervisor. Works closely with fellow technicians, Administrative Staff, and Project Managers. Some on-the-job-training may be required.

Primary work focus: meeting customer service needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are reflective of most daily duties. However; other duties may be assigned as business needs dictate.

Field Responsibilities:

Ø The incumbent is required to perform repairs, preventative maintenance, installations, and shop infrastructure work as needed.

Ø Assist other technicians and staff as needed. Work may include pick-up and delivery of equipment, field service, shop service/repairs, calibration, and preventative maintenance of refrigerated (and some non-refrigerated) scientific equipment including freezers, refrigerators, lyophilizers, vacuum pumps, and other types of equipment.

Ø Provides support for servicing customers’ specialty equipment in shop.

Ø May be required to work scheduled and unscheduled overtime and “on-call” as needed.

Technical Support:

Ø This may include physical involvement in the field repair or diagnosis of equipment.

Ø Foster a positive work relationship with clients, vendors and co-workers.

Ø Technical Generalist

Ø Trainee

Ø May train junior technicians

Specialties:

Cold

Ø Environmental Test Chambers (PMs)

Ø Lyophilizers (PMs)

Ø Cold Room Service (PMs)

Ø Ult Rebuild/Renewal

Ø Chillers (PMs)

Ø RO Systems (PMs)

Ø Dehumidifiers (PMs)

Ø Humidity Boilers (PMs)

Ø Ice Machines

Ø Calibration

Hot

Ø Sterilization/Autoclaves (PMs)

Ø Cage Rack Washers (PMs)

Ø Glass Washers (PMs)

Ø RO Systems (PMs)

Ø Equipment Installation

Ø Calibration

Work order management:

Ø Review work orders including, but not limited to; written work descriptions.

Ø Maintain labor and material costing requirements on all jobs.

Customer Service:

Ø Brings escalated customer issues to the attention of the Area Service Supervisor.

Other:

Ø Support the goals of the Service department to achieve installation, sales and collection budgets on weekly/monthly basis.

Ø Management of personal company issued vehicle maintenance which includes scheduling, upkeep and inventory in conjunction with Corporate Fleet Administrator.

EDUCATION and/or EXPERIENCE

High School Diploma and two years related experience and/or training; or equivalent combination of education and experience. Successful completion of Cascade Thermal Solutions training program. Prior supervision experience in scientific or specialized refrigeration, sterilization or HVAC preferred.

Company Description
Cascade Thermal Solutions began serving the Research, Pharmaceutical, Manufacturing, Medical and High-Tech communities of California over 30 years ago. It all started with a vision to provide dependable specialized refrigeration service to our local Southern California community. We service Ultralow temperature (-80C and -150C) freezers and other laboratory freezer or cold storage applications used in Research and Development industry all over California and beyond. Cascade has added a high-temperature equipment division and a installation construction division. With an experienced team we service sterilizers, washers, incubators, environmental test chambers and ovens. Our construction team installs walk-in cold rooms, environmental rooms and other specialty construction needs using cold or heat applications.

Cascade Thermal Solutions

Cascade Thermal Solutions began serving the Research, Pharmaceutical, Manufacturing, Medical and High-Tech communities of California over 30 years ago. It all started with a vision to provide dependable specialized refrigeration service to our local Southern California community. We service Ultralow temperature (-80C and -150C) freezers and other laboratory freezer or cold storage applications used in Research and Development industry all over California and beyond. Cascade has added a high-temperature equipment division and a installation construction division. With an experienced team we service sterilizers, washers, incubators, environmental test chambers and ovens. Our construction team installs walk-in cold rooms, environmental rooms and other specialty construction needs using cold or heat applications.

Cascade Thermal Solutions's Logo

Address

32910 Alvarado-Niles Road

Union City, CA
USA

Industry

Engineering

Website

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