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REMOTE FROM HOME-EAST COAST-Wholesale Account Manager Supervisor

Carrington Mortgage Services New York ,NY
  • Posted: over a month ago
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description

Work from Home! The Wholesale Account Manager Supervisor (Loan Processor) will be responsible for oversight and day-to-day management of an assigned team of Account Managers. Provide proper training, mentoring and workflow direction to ensure achievement of assigned performance and quality objectives. Perform all duties and ensure all associates are trained to perform in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

 

What you'll do:

 

  • Oversees and manages daily activities of assigned team.
  • Responsible for the efficient management of daily workflow and pipeline management to ensure tasks are being completed, daily volume is completed within all SLA metrics.
  • Conduct the review of files/conditions requiring exceptions to ensure accurate quality of work and exceptions are valid and documented properly.
  • Maintain efficient work flow and staffing to ensure SLA Production standards are adhered
  • Manage priorities/rush files with team.
  • Maintain high level of knowledge of guidelines and serves as primary trainer on loan products for the team
  • Provide clear and prompt communications on policy and procedural changes, requirements and performance expectations through routine staff meetings.
  • Set performance plan to achieve monthly and annual goals
  • Constantly evaluate the processes for improvement opportunities
  • Provide regular pipeline management reports and feedback to management, as required.
  • Act as a Liaison between Sales, Underwriting, Funding and Account Management functions.
  • Ensure appropriate staffing levels and appropriate back up is available at all times.
  • Perform other duties as assigned.

What you'll need:

  • Bachelor’s degree or equivalent work experience.
  • Six (6) or more years of directly related mortgage industry experience.
  • One (1) to two (2) years’ experience in a Lead or Senior role within the production support environment.
  • Experience working in a paperless environment preferred.

EEO/AAP Employer

 

 

 

Company Description
Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States.

Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics, and investor reporting – all while preserving homeownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind.

What We Offer:

• Comprehensive healthcare plans for you and your family.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
• Educational Reimbursement.

Carrington Mortgage Services

Why Work Here?

Carrington is an amazing company that offers a great work environment, stability and career growth. Consider Carrington Today!

Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics, and investor reporting – all while preserving homeownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. What We Offer: • Comprehensive healthcare plans for you and your family. • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). • Educational Reimbursement.

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