Skip to Main Content

Collections Specialist

Carrington Mortgage Services Westfield, IN

  • Posted: over a month ago
  • $16 to $20 Hourly (plus commission)
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description

Counsels borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current. In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower’s current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
  • Counsels borrowers on their options through education of alternative solutions.
  • Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
  • Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
  • Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.

Qualifications:

  • Able to work 11am -8pm M-F
  • High school diploma or equivalent work experience
  • Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
  • Experience in the Banking, Mortgage/Loan Servicing industries preferred

Carrington currently expects that some or all of its affiliated companies will need to comply with one or both of the COVID-19 vaccine mandates announced on September 19, 2021 as part of President Biden’s Path Out of the Pandemic: COVID-19 Action Plan.  Therefore, Carrington is currently requiring that any applicant for an open position either provide evidence that they are fully vaccinated or commit to being fully vaccinated prior to their start of employment.  Carrington will comply with applicable laws regarding requests for exemptions from this requirement.

WHAT DO WE OFFER?

  • Competitive compensation with incentive bonus plans
  • Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance
  • 10 days of paid vacation in the first year, not including sick time or floating holidays
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal;
  • Customized training programs to help you advance in your career.
  • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
  • And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation.
Company Description
Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States.

Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics, and investor reporting – all while preserving homeownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind.

What We Offer:

• Comprehensive healthcare plans for you and your family. Matching 401k
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
• Educational Reimbursement.

Carrington Mortgage Services

Why Work Here?
Carrington is an amazing company that offers a great work environment, stability and career growth. Consider Carrington Today!

Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics, and investor reporting – all while preserving homeownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. What We Offer: • Comprehensive healthcare plans for you and your family. Matching 401k • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). • Educational Reimbursement.

Carrington Mortgage Services's Logo

Address

2001 E 196th St Westfield

Westfield, IN
USA

Industry

Finance and Insurance

View all jobs at Carrington Mortgage Services

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.