Skip to Main Content

Customer Service Representative -Inbound Call Center

Carousel Checks Inc Palos Hills, IL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service- Call Center Representative needed for 9:30am to 7pm Mondays, 10:30 to 7pm Tuesday - Thursday and 10:30 to 6pm Fridays. Rotating Saturdays 8am to 12pm

It's said that there's no second chance to make a first impression. As our Customer Service Representative, you'll be our first impression, the voice of our office conveying a sincere desire to help customers with questions and issues with the goal of encouraging return sales and driving revenue. This job is about more than answering phones and being friendly; your initiative and organizational skills will keep us running at top performance, while your enthusiasm and ideas will shape the environment in which we all work. Your primary duties will include handling incoming calls to our customer service lines, outgoing calls to resolve internal issues and other duties as assigned.

Responsibilities:
Engage customers by phone or in-person including inbound and outbound calls.
Process orders and re-orders.
Solicit sales of new or additional products.
Answer questions about products and order process.
Make corrections on established orders, when appropriate.
Resolve concerns with current orders.
Assist customers with any problems regarding orders in transit and received.
Review orders, shipping and other pertinent data on multiple programs and web browsing.

Qualifications:
Superior customer service experience.
Call center experience a plus.
Excellent written and verbal communication skills.
Excellent computer skills.
Ability to multitask and prioritize tasks appropriately.

Benefits:
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

It is the policy of the Company to maintain a drug and alcohol-free workplace; the Company reserves the right to randomly request an employee to be tested for the use of alcohol and/or controlled substances.

Masks must be worn, 6 ft distancing, work stations sanitized daily, sanitation of facility. Mandatory COVID Vaccination Policy

Company Description
Carousel Checks is a privately owned company located on the Southside of Chicago, Illinois.

Founded in 2003, Parker Machines eventually evolved into Carousel Checks after the machines originally invented were put into use by their creators. Carousel Checks is a family-run business that has not stopped growing exponentially since its inception.

At Carousel Checks, we strive to be the leading supplier of financial documents and products by offering our customers high quality products, excellent customer service, and a seamless online experience.

Although specializing in personal checks, we also offer various types and styles of business checks, computer checks, address labels, checkbook covers, pre-inked stamps and much more. Not only do we offer a wide variety of products, but we innovate ways for customers to purchase and customize the items themselves.

Unlike other direct-to-customer check printers, Carousel Checks possesses the departments, equipment and skilled employees to produce practically anything needed at our facility.

Carousel Checks Inc

Why Work Here?
Great place to work, friendly coworkers, Recent wage changes!

Carousel Checks is a privately owned company located on the Southside of Chicago, Illinois. Founded in 2003, Parker Machines eventually evolved into Carousel Checks after the machines originally invented were put into use by their creators. Carousel Checks is a family-run business that has not stopped growing exponentially since its inception. At Carousel Checks, we strive to be the leading supplier of financial documents and products by offering our customers high quality products, excellent customer service, and a seamless online experience. Although specializing in personal checks, we also offer various types and styles of business checks, computer checks, address labels, checkbook covers, pre-inked stamps and much more. Not only do we offer a wide variety of products, but we innovate ways for customers to purchase and customize the items themselves. Unlike other direct-to-customer check printers, Carousel Checks possesses the departments, equipment and skilled employees to produce practically anything needed at our facility.

Address

11152 Southwest Hwy

Palos Hills, IL
USA

Industry

Business

View all jobs at Carousel Checks Inc