Outside Sales Account Manager

General Purpose of The Job:

At Carolina Recording Systems, our customer relationships are our top priority. We are looking for a
dedicated and personable account manager to serve as the main point of contact for customers and
prospects to build and strengthen relationships to achieve long-term partnerships.
Our ideal candidate will have a passion for helping others and a drive for providing exceptional
customer service to fulfill our company values. The CRS Account manager will develop a thorough
understanding and appreciation for CRS offerings to better communicate the CRS difference to
customers and prospects. Applicants should be comfortable with travel, have strong communication
and organizational skills, and strong technical aptitude.
Essential Duties and Responsibilities:
· Travel to customer sites, prospect sites, and attend industry events.
·Take inquiries and requests from customers and prospects to address needs.
· Identify and foster strong relationships with existing and prospective accounts and key decision-
makers within those accounts.
· Ensure accounts are receiving services that are within budget and needs.
· Builds and maintains sales territory plans (inclusive of pipeline, funnel and booking targets for new
and existing customers).
· Documents sales activities within company’s Customer Relationship Management (CRM), currently
Salesforce.com. Manages sales opportunities, activities, and sales pipeline.
· Active participation within public safety industry organizations
· Continuously develop knowledge of products and services with the ability to apply to unique
customer needs and requirements.
· Conduct customer demonstrations and presentations of CRS products and services using solution
selling strategies.
· Create quotes and proposals for customers and prospects with communication plan for follow-up to
successfully close sale.
· Transfer customer and quote knowledge to service team during sales to service transition
meetings.
· Other responsibilities as required

Knowledge And Skill Required:
· 5+ years of experience within the public safety industry or sales-related position.
· Strong understanding of the unique requirements, culture, and purchasing process within the public
safety government industry.

· Travel requirement minimum 75%, inclusive of CRS Territory across NC, SC, VA,WV,MD,TN with
primary focus on VA.
· Technical aptitude for gathering requirements and designing voice logging recorder solutions.
· Strong written and verbal communication skills.
· Organizational skills and good attention to detail.
· Proficiency with Microsoft Office, Google Workspace, Quip
·Preferred: Proficiency with customer relationship management software such as Salesforce
· A proven track record of managing a sales pipeline and closing deals or effectively being able to
communicate related or equivalent experience as a substitute.
Company Description
CRS is considered one of the most dedicated vendors in the industry through continued industry
engagement and trusted partnership. Employees of CRS exemplify the values of C.A.R.E –
Consider the Possibilities, Above and Beyond, Respond Quickly, Empowered to Serve.