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Call Center Manager

Carolina Energy Conservation
Myrtle Beach, SC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Carolina Energy Conservation in Myrtle Beach, SC is seeking to hire a full-time Call Center Manager. Do you enjoy leading and mentoring others? Are you a customer service rockstar looking to take your career to the next level in a management role? If so, read on!

We offer a competitive wage and solid benefits. Our benefits include medical, dental, and vision through Aflac after 90 days, as well as a 401(k) plan, paid holidays, and paid vacations after one year. We also provide an awesome company culture that promotes from within. If this sounds like the management position you've been searching for, apply today!

ABOUT CAROLINA ENERGY CONSERVATION

The most-awarded insulation and solar contractor on the Santee Cooper Trade Alley list, we are the leader in energy retrofits and solar energy. Since 2009, we have specialized in solar photovoltaic (PV) and performance home insulation services. Using only the highest quality renewable, sustainable, and eco-friendly products, our patented solutions give a long-lasting answer to any home energy efficiency problem, while increasing the home's value and easing the burden on HVAC systems. We've built our reputation on superior workmanship and the highest levels of customer satisfaction. A contractor of choice, we give our customers peace of mind.

We also strive to be an employer of choice and give our employees peace of mind. We offer a way to save for retirement, comprehensive health coverage, career growth opportunities, work-life balance, a supportive family environment, and opportunities to give back to the community.

A DAY IN THE LIFE OF A CALL CENTER MANAGER

On a typical day, as our Call Center Manager, you supervise our call center representatives. You ensure representatives are trained on all of our products and services. By always being available to assist and answer questions, your team is able to find success. You inspire them to reach their call volume, cross-selling, and referral goals. You also monitor their phone calls for professionalism, accuracy, and content. Regularly meeting with management, you discuss call volume. You constantly analyze call center operations and make recommendations to increase the effectiveness, productivity, and quality of our service.

Additionally, you step in to perform call center representative responsibilities yourself. Using your exceptional customer service skills, you make about 50 phone calls a day to schedule appointments, discuss products and services, and resolve customer questions. You are never bored and take great satisfaction in knowing that our customers are well taken care of!

QUALIFICATIONS

  • 3+ years of call center or customer service experience
  • Management abilities
  • Professional phone presence
  • Basic computer skills

To excel at this job, you will need excellent leadership, customer service, conflict resolution, communication, phone, and computer skills. If you are patient, calm under pressure, but conscientious about doing your best for people--then we would really love to meet you! Apply to be our Call Center Manager today by completing our initial quick and easy mobile-friendly online application!

Location: 29588

Carolina Energy Conservation

Address

Myrtle Beach, SC
29588 USA

Industry

Business

View all jobs at Carolina Energy Conservation