C. Cowles & Company; located in the North Haven, CT and has an immediate opening for a qualified Burner & Control Technical Support Specialist for Carlin Combustion and Hydrolevel Divisions.
Summary: Under the general supervision of the Manager of Combustion Laboratory & Technical Services, this position is responsible for providing customers with technical phone support for the company's heating products (oil and gas burners, temperature and liquid level boiler controls) and for performing various product testing in combustion lab.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide Tech Support Answers customer inquiries, usually by telephone, regarding product specifications, set-up, features, capabilities and capacities.
- Maintains customer inquiry records.
- Provides customers with product set up information usually via fax and/ or E-mail.
- May provide field service to customer.
2. Performs laboratory application testing
Set-up apparatus and conduct combustion tests on prototype and production oil and gas burners.
Assembling and disassembling both residential and commercial boilers.
Ability to stand, kneel and/or sit for extended periods during day-to-day lab testing.
Installing through the wall vent kits ~15’ from ground.
Create formal test reports.
Must be familiar with combustion analyzers and other test equipment.
Analyzes burner and component warranty returns.
Occasional heavy lifting required.
Performs a variety of operations within the department to maintain workflow.
Maintains equipment and work areas in a clean and orderly condition.
Perform other similar or related duties as required or directed.
Minimum of 2 years experience.
In depth, hands-on experience with the set-up and operation of oil burners, gas burners, boilers, furnaces and water heaters.
Must deal professionally and effectively with company and customer contacts.
Familiarity with Microsoft Office programs.
Familiarity with combustion analyzer and other test equipment.
We offer a competitive salary with an excellent benefit package, including medical, dental, vision, vacation, paid holidays, life insurance, currently a 40% match up to 5% 401(k) plan, and more.
Please submit your resume by email to email@example.com or send to C. Cowles & Company, Attention Human Resources, 126 Bailey Road, North Haven, CT 06473 or fax 1-203-764-1713.
C. Cowles & Company is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled