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Key Account Manager

Norfolk, VA
  • Expired: October 05, 2021. Applications are no longer accepted.

Who We Are

Join a rapidly growing company that's revolutionizing the short haul trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Take a look around you. Literally everything humans build, grow, or sell has spent time on a truck. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.

Key Accounts

Key Accounts at Cargomatic represents a select group of shippers, carriers, and infrastructure firms. The team you will help lead and build is charged with serving as a holistic thought partner in how our customer base optimizes, reimagines and scales their offering.

You will be challenged with developing and growing high-value relationships with a select portfolio of commercial opportunities while working closely with executives and decision makers both internally and externally. This role requires extensive cross functional collaboration to ensure solution engineering and execution is flawless.

As this is a newly formed function, you will play an integral role in architecting our account development strategy across a wide range of logos as well as playing a large part informing our implementation and new customer onboarding process. You will be required to maintain an upper echelon level of market intel and be able to articulate potential impacts and risk mitigation in succinct and impactful messaging. This role requires unparalleled industry know-how, polish and creativity along with scrappiness and grit.

What You'll Do

+ Build and lead a nationwide team to support your customer base of SSLs, NVOs, Class 1 Railroads and some of the world's largest importers

+ Provide leadership and direction to a high-performing team of managers and individual contributors. This includes hiring, training and career development

+ Dive deep into customer systems, processes, and strategy to facilitate creative solution development

+ Facilitate the growth and development of your direct reports to drive customer engagement, demonstrate value, and serve as a close mentor/advocate as they develop in their career

+ Develop specific and targeted goals within each customer market to expand and accelerate growth & adoption, operational excellence and customer & carrier satisfaction (NPS)

+ Drive adoption of the Cargomatic platform, APIs & EDI capabilities; generate organic growth opportunities and drive network effects of adoption

+ Create, monitor and manage key performance metrics

+ Find innovative and creative ways to improve and increase performance

+ Implement best practices to support consistent and consultative sales and client success processes

+ Adopt and continually refine effective and aligned overall go-to-market strategy

+ Operate with a high level of integrity and compliance to regulatory requirements

+ Lead and inspire top talent to reinvent and streamline processes, practices and behaviors to drive customer success

+ Foster a culture of empowerment, inclusiveness, operational agility and an obsession with service to make Cargomatic the preferred partner to our customers and service providers

+ Develop relationships across multiple levels of the client organization

+ Create impactful solutions to customers' logistical needs and drive process improvement and business growth

+ Oversee all customer-facing activities involving your customer portfolio

+ Perform routine account reviews with internal and client stakeholders

+ Partner across Cargomatic departments to enhance the customer experience and keep customer satisfaction and retention rates high

What You'll Need

+ 8+ years of experience scaling client-facing service and operations teams including leading managers of managers in a fast-paced environment

+ Advanced logistics or supply-chain experience

+ Proven leadership, coaching and management skills

+ Ability to deliver on a broad portfolio of responsibilities on your own, and 'figure stuff out' quickly and effectively

+ Great with numbers including strong analytical skills

+ Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company

+ Eager for a very hands-on role, where you'll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly

+ Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small

+ High integrity individual who's enthusiastic about building a great company for the long term, and making a huge, positive impact

+ Bachelor's Degree from a top-tier institution; MBA preferred

+ Excellent communication, interpersonal, and organizational skills

+ Excellent problem solving and customer service skills

+ Exceptional verbal, written, and interpersonal communication skills

+ Ability to multitask, prioritize, and manage time effectively

+ Experience working with Salesforce or similar CRM a plus

+ Technology savvy - ability to learn new systems quickly

+ Travel required ~25%

Company Benefits

+ Competitive compensation

+ Medical, dental, and vision benefits

+ Flexible paid time off (PTO)

+ Work in a high-growth start-up redefining logistics and supply chain

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Norfolk, VA
23509 USA



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