Call Center Represenative

Call Center Representative

Working with our clients your skills and passion will have a direct impact on changing young lives and setting children on a path toward a life full of choices. You will be immersed in a community of educators, administrators and staff who are eager to create an enriching and supportive learning and working environment

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding customer service by answering questions, handling complaints, and troubleshooting problems with our products and services.

Full description

Manage call center representatives and call performance

Perform call center follow-up

Perform other call center duties

Prepare call center performance reports

Report daily call center stats

Assist with supporting call-center Selling services to consumers who call the call center Maintain call center database by entering information on every call

Support call center agents on escalated calls

Provide backup call center management

Plan for call center technologies Receive inbound calls from customers Impacting call center performance to management

Lead an exceptional call center team

Manage the daily call center operations Resolve inbound customer calls regarding account

Maintain call center database by entering information

Define inbound call readiness state

Processing customer transactions in a call center environment Maintain call center database by recording call outcomes and disposition

Requirements:

1 year of prior tech support/call center experience

Own up-to-date laptop

Access to high speed internet

Highly familiar with computer settings, wifi settings, and app extensions

Verbal and written professionalism

an equal opportunity employer. All employment activities will be conducted in a manner to assure equal opportunity for all and will be based solely on the individual merit and fitness of applicants, candidates and/or employees without regard to race, color, religion, creed, gender, gender expression, age, national origin, sexual orientation/preference, marital status, pregnancy, disability, veteran's status, or any other characteristic protected by law.