Call Center Represenative
- Expired: November 16, 2022. Applications are no longer accepted.
Call Center Representative
Working with our clients your skills and passion will have a direct impact on changing young lives and setting children on a path toward a life full of choices. You will be immersed in a community of educators, administrators and staff who are eager to create an enriching and supportive learning and working environment
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding customer service by answering questions, handling complaints, and troubleshooting problems with our products and services.
Manage call center representatives and call performance
Perform call center follow-up
Perform other call center duties
Prepare call center performance reports
Report daily call center stats
Assist with supporting call-center Selling services to consumers who call the call center Maintain call center database by entering information on every call
Support call center agents on escalated calls
Provide backup call center management
Plan for call center technologies Receive inbound calls from customers Impacting call center performance to management
Lead an exceptional call center team
Manage the daily call center operations Resolve inbound customer calls regarding account
Maintain call center database by entering information
Define inbound call readiness state
Processing customer transactions in a call center environment Maintain call center database by recording call outcomes and disposition
1 year of prior tech support/call center experience
Own up-to-date laptop
Access to high speed internet
Highly familiar with computer settings, wifi settings, and app extensions
Verbal and written professionalism
an equal opportunity employer. All employment activities will be conducted in a manner to assure equal opportunity for all and will be based solely on the individual merit and fitness of applicants, candidates and/or employees without regard to race, color, religion, creed, gender, gender expression, age, national origin, sexual orientation/preference, marital status, pregnancy, disability, veteran's status, or any other characteristic protected by law.
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