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Customer Service - Residential Community

Career Strategies, Inc. Nashville, TN
  • Posted: March 15, 2019
  • Full-Time

CSI seeks a Customer Service Representatives for our client’s Apartment Community.

Customer Service staff members are often the first step to creating a sense of community due to the high level of customer service they provide to current and prospective residents, guests and vendors.

Responsibilities may include:

  • Manage the front desk
  • Welcome residents, guests, staff and vendors
  • Create an open and welcoming environment for visitors
  • Offer refreshments to guests as they wait for appointments
  • Answer phones, transfer calls and take messages
  • Coordinate appointments with future residents
  • Receive and track packages delivered to staff and community residents
  • Assist with planning and coordinating events such as meetings, parties, cooking nights, movie nights, and other special events
  • Act as building and community expert or liaison
  • Build relationships with current and future residents
  • Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules 
  • Provide area maps, brochures and other literature 
  • Answer questions about the community amenities
  • Assist residents with gate cards/keys or service requests
  • Manage keys and access in accordance with the "Key Policy"
  • Address resident inquiries or concerns
  • Communicate with management and maintenance for issues or concerns
  • Assist with development of weekly newsletter
  • Organize Files
  • Maintain database of vendors
  • Assist with Cleanliness of facility and common areas
  • Assist with team meetings, training sessions or run reports

Career Strategies, Inc.

Address

Nashville, TN
37209 USA

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