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Member Services Representative (Remote)

CareMax
Miami, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Member Services Representative is an enthusiastic individual who engages with our members and serves as a primary resource in guiding patients through the sometimes-complex world of healthcare.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to customer questions via telephone and written correspondence.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database.
  • Develops and maintains positive customer relations and coordinates with various. functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Seeks, understands, and responds to the needs and expectations of internal and external customers.
  • Required to meet department goals and expectations.
  • Solving challenging problems for members that impact their healthcare needs.
  • Providing vital information to members’ healthcare needs.
  • Being a consumer advocate to assist members with specific needs.

EXPERIENCE AND REQUIRED SKILLS

  • High School Diploma or equivalent.
  • Previous healthcare experience a preferred.
  • Proficient in Excel, Word and have excellent typing skills.
  • Excellent customer service skills required.
  • Great attitude and willing to learn.
  • Bilingual English and Spanish preferred.

CareMax provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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CareMax

Address

Miami, FL
33125 USA

Industry

Business

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