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Member Advocate
CareGuide Advocates Dallas, TX

Member Advocate

CareGuide Advocates
Dallas, TX
Expired: over a month ago Applications are no longer accepted.
  • $40,000 to $50,000 Yearly
  • Vision , Medical , Dental , Paid Time Off
  • Full-Time
Job Description

CareGuide Advocates believes everyone should have access to quality, affordable healthcare. With over 25 years of experience in the health benefits industry, our expertise and innovative tools allow us to provide unmatched advocacy and support to our members.


CareGuide Advocates is seeking to fill a full time Member Advocate to assist members with navigating the complex healthcare system. This hybrid position will be based out of the Dallas and surrounding area. Included training program will provide knowledge and expertise in medical terminology, negotiations, and prescription assistance. In addition, CareGuide Advocates values its employees and offers a generous benefits package, and a starting salary range of $40,000-$50,000. Candidates must be willing to work in-office at least 1 day per week.

Medical Secretary/Medical Administrative Assistant, Medical Records Specialist, Patient Service Representative, Medical Transcriptionist, encouraged to apply.


Responsibilities

Provide strong customer services over the phone to a variety of providers and members;


Hold a caseload and provide support to members through appointment scheduling, locating affordable services/providers, and assisting with forms


Investigate member medical and billing concerns, as needed


Review medical bills, which may result in negotiating and settling claims


Explore and provide guidance for affordable prescription assistance


Guide members through filling out important medical documents


Gather and examine patient information to determine eligibility


Record, review, and take steps to follow-up on and resolve patient complaints


Create and maintain record keeping files and systems


Maintain timely communication with members for status of their case, while establishing a trusted relationship


Comply with HIPAA industry standards/regulations


Work on special projects as assigned


Additional duties as assigned

Requirements

High School diploma or equivalent required


2-3 years related experience, including medical terminology knowledge


Excellent communication and customer services skills, both written and verbal


1-2 years’ experience working with multi-line phone system


Strong technical and organizational skills


Ability to work independently and as part of a team


Proficient in Microsoft Office and ability to learn new software programs


Experience with medical claims preferred

EOE

Requirements

Requirements

High School diploma or equivalent required


2-3 years related experience, including medical terminology knowledge


Excellent communication and customer services skills, both written and verbal


1-2 years’ experience working with multi-line phone system


Strong technical and organizational skills


Ability to work independently and as part of a team


Proficient in Microsoft Office and ability to learn new software programs


Experience with medical claims preferred

EOE

Benefits
Full benefits package includes health/vision, dental, and generous PTO.

Address

CareGuide Advocates

Dallas, TX
75207 USA

Industry

Healthcare

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