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Customer Service Representative

CardWorks Acquiring - Merchant Services Syosset ,NY
  • Posted: over a month ago
  • $40,000 to $45,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, medical, vision
Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Must have Merchant Service Experience!


Responsibilities:

  • Handle merchant inquiries and complaints
  • Provide information about products and services
  • Familiarity with procedures and functions for all supported terminals
  • Work with merchants to identify processing issues 
  • Troubleshoot and resolve terminal issues and concerns
  • Document and update customer records based on interactions
  • Provide support for mobile applications and 3rd party gateways
  • Additional Responsibilities as assigned or requested by management

Qualifications:

  • Previous experience in Merchant Service customer service
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

CardWorks Acquiring - Merchant Services

Why Work Here?

Awesome senior leadership team and great benefits!

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