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Automotive Service Advisor Writer

Carbone Auto Group Utica, NY
  • Expired: 20 days ago. Applications are no longer accepted.

Do you enjoy providing optimum CUSTOMER SERVICE when presenting product knowledge & honest guidance? If so, we want to talk to YOU!

We are looking for someone with an OUTGOING PERSONALITY and a knack for automotive. General knowledge of automotive is helpful. You must be comfortable talking to and INTERACTING with CUSTOMERS on a regular basis. Wages are based on experience. This entry level position has a GROWTH PATH of dispatcher, assistant service manager and service manager for the right person.


  • Greet customers and discuss vehicle concerns
  • Consult with service technicians about necessary repairs and possible alternatives
  • Provide customers with information about available aftermarket and manufacturer options
  • Answer questions about service outcomes (after consulting with technician if necessary)
  • Advise customers about warranty protections and potential cost savings
  • Manage and oversee the service center’s workflow and scheduling
  • Call customers to inform them of changes in service repairs and/or status on vehicle “ready for pick-up”

Job Requirements:

  • Previous customer service experience required
  • Willingness to work a flexible schedule; some Saturday’s & evenings required
  • Previous repair shop or parts counter experience is a plus, but not required
  • Detail oriented and excels in a fast-paced, results driven environment


Carbone believes in EMPLOYEE DEVELOPMENT through TRAINING and ADVANCEMENT from within. Our team members enjoy terrific benefits which include:

  • Excellent Income Earnings $$$
  • Paid Training
  • Health, Dental and Vision Insurance Benefits
  • 401(k) Retirement Program with Company Match
  • Paid Vacation and Sick Time
  • Employee Stock Purchase Plan
  • And much more…

We are an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Carbone Auto Group

Why Work Here?

We are: Growth Powered by People

Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun.


Utica, NY 13502
Utica, NY