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Customer Care Representative

CaptionCall Salt Lake City, UT
  • Posted: over a month ago
  • $12 to $14 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental


Sorenson Communications is expanding in our CaptionCall Service. As a result, we are seeking qualified individuals to join our Customer Care team to assist existing and potential customers on a broad range of questions.

Essential Duties and Responsibilities:

  • Assist existing and potential customers with a range of questions including but not limited to basic troubleshooting, scheduling installation and service appointments, and answering general account questions.
  • Provide a friendly and supportive customer experience.
  • Employees must have a solid basic comprehension and application in using computers in an MS Windows environment.
  • Successful candidates must be able to interact with multiple computer interfaces and be able to multi-task.
  • All employees must agree to maintain strict consumer confidentiality.
  • Completion of other duties and projects as assigned.
  • This job involves sitting at a desk and working with a computer. Each call requires PC usage.
  • Sorenson offers a professional, environmentally controlled work environment. Sorenson Communications promotes a fast paced and fun contact center environment.

Qualifications, Education, and/or Experience:

High School education or equivalent work experience.

Communications/Language Skills:

  • Successful candidate must have professional and courteous telephone and electronic communications presence.
  • Candidate must have the ability to write simple correspondence, the ability to effectively present information in a one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Customer and personal service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Writing — communicate effectively in writing as appropriate for the needs of the audience.


Salt Lake City, UT

Physical Demands (if applicable):

Candidate must be able to sit for extended periods of time and be able to hear and speak clearly in order to effectively dictate conversations for hearing and hard of hearing customers.

Equal Employment Opportunity:

CaptionCall is an Equal Opportunity Employer


Why Work Here?

Growing Company, Great People, Looking for individuals who want to help make a difference!

CaptionCall is the world's best captioning telephone designed to help people with hearing loss use the phone to stay socially connected with loved ones, conduct important business, and best of all, maintain confident communications for a longer, happier, healthier life. Imagine life without the telephone. Millions of people in the United States have trouble hearing on the phone due to hearing loss. This is a real, everyday barrier. Thanks to CaptionCall, people who are hard-of hearing are able to read what a caller is saying when they are on the phone. We need Captioning Agents to help provide this important service. We are looking for bright, efficient, and energetic individuals who learn fast and have basic computer and typing skills. Speed, accuracy, and confidentiality are vital in this position to meet our goal to provide CaptionCall users the best experience possible on the phone. As part of the CaptionCall team, you are the crucial component in the process that improves the quality of life for people who have trouble hearing on the phone.


Salt Lake City, UT

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