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CaptionCall Trainer

CaptionCall Chattanooga ,TN
  • Posted: over a month ago
  • Part-Time
Job Description

CaptionCall Installer/Trainer


Summary

Help make a difference!

CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

  • Install and troubleshoot CaptionCall phones
  • Courteously train customers on how to use the phone and its features
  • Promote the CaptionCall service
  • Assist Outreach Specialist with lead generation activities as needed
  • Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
  • Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
  • Complete service calls as assigned
  • Accurately maintain customer records
  • Complete required reports and submit invoices and feedback on customer interactions
  • Retrieve and clean phones of former customers
  • Maintain adequate inventory of equipment and supplies in order to service customers
  • Adapt to new responsibilities as necessary
  • Other duties as assigned

Knowledge/Skills/Abilities Required

  • Provide excellent customer service
  • Ability to effectively communicate in English through reading, writing, speaking and listening
  • Ability to work evenings and weekends as needed
  • Ability to drive and travel via air as needed
  • Ability to tailor to unique needs of individual customers
  • Must be reliable, organized and punctual
  • Ability to adapt to constantly changing environments

Experience/Education/Certifications

  • High school diploma or equivalent
  • Basic computer knowledge and experience
  • Sales experience
  • Experience working in the hearing health field
  • Experience working with senior citizens

Other General Requirements/Additional Notes

  • Must have a reliable, licensed and insured vehicle available at all times
  • Possess and maintain a valid driver license
  • Maintain a good driving record
  • Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
  • Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
  • Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments. 

CaptionCall®, because life is calling.

Equal Employment Opportunity:
CaptionCall® is an Equal Opportunity, Affirmative Action Employer

 

 

 

 

 

 

 

 

 

 

 

 

 

#ZR #captioncall

Company Description
CaptionCall provides captioned telephones to those who have hearing loss and have difficulty hearing on the telephone. Similar to captioned television, CaptionCall uses advanced technology and a Captioning Agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

CaptionCall is only made available to individuals who have a medically recognized hearing disability necessitating their use of the service. The CaptionCall service is supported through the Americans with Disabilities Act (ADA) to provide functionally-equivalent communications to people with hearing loss. The CaptionCall service uses Captioning Agents who convert the calling party’s spoken words into captioned text.

CaptionCall

Why Work Here?

A company with an amazing mission, great CEO, and competitive benefits!

CaptionCall provides captioned telephones to those who have hearing loss and have difficulty hearing on the telephone. Similar to captioned television, CaptionCall uses advanced technology and a Captioning Agent to quickly provide written captions of what callers say on a large, easy-to-read screen. CaptionCall is only made available to individuals who have a medically recognized hearing disability necessitating their use of the service. The CaptionCall service is supported through the Americans with Disabilities Act (ADA) to provide functionally-equivalent communications to people with hearing loss. The CaptionCall service uses Captioning Agents who convert the calling party’s spoken words into captioned text.

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