CaptionCall Installer/Trainer ------------------------- Summary Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone.
This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.
Essential Duties and Responsibilities * Install and troubleshoot CaptionCall phones * Courteously train customers on how to use the phone and its features * Promote the CaptionCall service * Assist Outreach Specialist with lead generation activities as needed * Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business * Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management * Complete service calls as assigned * Accurately maintain customer records * Complete required reports and submit invoices and feedback on customer interactions * Retrieve and clean phones of former customers * Maintain adequate inventory of equipment and supplies in order to service customers * Adapt to new responsibilities as necessary * Other duties as assigned Knowledge/Skills/Abilities Required * Provide excellent customer service * Ability to effectively communicate in English through reading, writing, speaking and listening * Ability to work evenings and weekends as needed * Ability to drive and travel via air as needed * Ability to tailor to unique needs of individual customers * Must be reliable, organized and punctual * Ability to adapt to constantly changing environments Experience/Education/Certifications * High school diploma or equivalent * Basic computer knowledge and experience * Sales experience * Experience working in the hearing health field * Experience working with senior citizens Other General Requirements/Additional Notes * Must have a reliable, licensed and insured vehicle available at all times * Possess and maintain a valid driver license * Maintain a good driving record * Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties. * Must be able to walk, bend, crawl, kneel, lift and move furniture as needed * Ability to sit and/or stand at a desk and work with a computer for extended periods of time. * Positive attitude, team player, good interpersonal communication skills and able to work across company departments. CaptionCall(R), because life is calling. Equal Employment Opportunity: CaptionCall(R) is an EOE, Disability/Age Employer #ZR #captioncall