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Systems Engineer

New York, NY
  • Posted: over a month ago
  • Full-Time
Job Description

About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience and technology that enables customized outcomes for patients, doctors, hospitals, insurers, and manufacturers. We are laser focused on creating the best healthcare experience for our customers and driving meaningful value and better outcomes for every participant in the healthcare system. Capsule has raised over $500MM from the best healthcare and technology investors in the world to pursue our mission of building a pharmacy that works for everyone. 

Our values are: everybody needs some looking after sometimes and winning together. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be better. We work hard to teach and share our successes to help one another be successful. We anticipate our teammates' needs and communicate early and often, using the input of our peers to operate both fast and right. We have tremendous ambitions and a lot of fun pursuing them — if that excites you, we'd love to have you join us.

About the Role:

As the Capsule organization continues to expand nationally we are looking for an IT professional who will ensure a great customer experience by helping us to build reliable and scalable systems that meet the growing needs of our team members.Your customer-focused approach to the automation and optimization of our scaling environment will enable all Capsule employees to do their best work and achieve our company's ambitious goals.

  • Provide a delightful technology experience for all Capsule employees
  • Enable an efficient hybrid work environment through managing VDI, VPN and other remote work technologies 
  • Establish and maintain a highly automated and optimized IT workflow which includes deeply integrated SaaS solutions from multiple vendors
  • User and device lifecycle management
  • MDM and Endpoint security management
  • Participate with procurement and deployment of company-owned workstations
  • Deploy and manage Capsule's physical network infrastructure
  • Administer proprietary cloud-native IT solutions

About You:

  • You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates and you give and get all the facts making it easy for others to make decisions.
  • You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to get better and be successful.
  • You work hard and want to have fun while you do so. You celebrate wins and remember to enjoy the journey as we build something iconic.
  • You can work both fast and right and don't view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome.
  • You thrive on being pushed and challenged. You communicate effectively both in written form and live / on your feet - you are not fazed by tough questions in the moment. 
  • You strike the right balance between putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.


  • 5+ years experience in a Systems Engineer OR Systems Admin role
  • Comfortable leveraging both self-managed and cloud-based IT services
  • Solid understanding of TCP/IP networking
  • Experience with cloud-native network and security concepts
  • Customer service driven
  • Windows and MacOS expertise
  • Google Workspace and Active Directory experience
  • AWS, GCP or Azure experience

Nice to Have:

  • Cisco networking experience
  • Healthcare or other regulated industry experience a bonus
  • Experience with companies that have multiple physical locations that are very customer facing
  • Experience supporting distributed locations of small to medium scale with non-technical users

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.



New York, NY



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