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SVP, Commercial Insurance Agency Operations MNN8665

Capstone Search Group
Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About the Role

As Senior Vice President, Commercial Insurance Agency Operations you hold a critical leadership position at The Horton Group, one of the country’s premier independent, privately-held insurance & financial services companies. With the goal of achieving performance through the lens of the client experience, you evaluate how the organization’s two most valuable resources (technology and employees) work together to drive success. Your leadership philosophy is simple- get the right tools in the hands of the right people to affect change.

Duties & Responsibilities

The Senior Vice President, Commercial Insurance Agency Operations is a very strategic, forward-looking leadership position. As an important contributor within the agency, you are keenly aware of the daily happenings within the service team, and at times dig right into the thick of important, critical issues. However, you always understand the need to balance a ‘front-line connection’ with maintaining a strategic vision for all commercial insurance operations.

1. Employee Experience: Oversee talent development for employees in client service, marketing, and shared services. From role creation, recruiting, and hiring to mentoring, training, continuing education, and career pathing, the programs under your purview are designed to ensure a high level of employee engagement and retention. Open communication and feedback are hallmarks of the company’s employee experience philosophy.

2. Client Engagement: Develop a “Best in Class” client service platform. Leverage technology to drive consistency and create efficiencies. Partner with sales and operational leadership to ensure both work in harmony to make the client experience a top priority. Build metrics and benchmarks to measure client service quality and efficiencies. Monitor key performance indicators. Stay updated on market changes with insurance company partners and regulations within industries the agency serves.

3. Organizational Planning: Participate in strategic planning initiatives. Communicate updates and results on key initiatives. Work with other divisional leaders and the executive team to share best practices and other resources related to training, staff development, recruiting, compensation, and performance management.

Skills & Experience

A Bachelor’s degree is required along with:

  • Experience: Minimum of ten (10) years of commercial property and casualty insurance industry experience. At least five (5) years managing employees and operations within a large, diverse retail insurance agency/brokerage.
  • Location: To be successful in this role it’s important that you are located in close proximity to one of Horton’s offices- i.e. Chicago, Indianapolis, Milwaukee, and Minneapolis. Expect a travel component somewhat regularly because you have employees in each location.

About Us

The Horton Group is a $90 million revenue insurance broker headquartered in Illinois. From Business Insurance and Personal Risk Management to Employee Benefits, HR Consulting, and more, the company proudly serves clients on a nationwide basis, all with a special focus on the client and employee experience. A Top 50 broker in the U.S. (as reported by both Insurance Journal & Business Insurance), the privately held, family-oriented agency is consistently recognized as a ‘Best Places to Work’ within the insurance industry and the communities they serve. They know that talented professionals, whose values align with the company’s vision and culture, are key to successful growth in the future.

Company Description
Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.

Capstone Search Group

Why Work Here?
Capstone Search Group is a national search firm dedicated to the insurance industry.

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.

Address

Indianapolis, IN
USA

Industry

Business

Website

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