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Account Manager

Capstone Logistics - Freight Management Chicago, IL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

What you’ll master:

As Account Manager, your primary objective is to achieve organic margin and revenue growth from an esteemed portfolio of clients, while leading the tactical execution of the transportation industry’s most unique and innovative client experience. Equipped with a team of Client Operations Specialists, you will oversee every aspect of your clients’ experience— everything from the fulfillment of a shipment to the long-term success of the partnership. Prospect and on-board quality carriers to handle our growing volume of shipments

  • Collaborate across departments to design and execute a business development strategy on a per customer business
  • Identify strategic opportunities and ways in which we can achieve organic revenue growth
  • Create a strategic alliance with your portfolio of esteemed clients
  • Oversee the strategic execution of all customer-facing activities involving client portfolio
  • Design and execute best-in-class operational protocol based on client expectations
  • Conduct market research to proactively communicate industry trends that will impact clients’ business
  • Establish and uphold relationships with customers in various modes of transportation and logistics service offerings
  • Leadership and management of a team of Customer Operations Representatives, typically 3-5 direct reports
  • Cultivate talent through mentorship, coaching and education on a daily basis
  • Foster a team culture that is committed to continuous improvement and quality service
  • Implement innovative guidelines that optimize operating bandwidth of team, and delegate daily execution of all operations activities

What we’re looking for:

  • 2-4 years minimum of professional Logistics and Transportation experience
  • Profound understanding of various supply chain solutions and service offerings
  • Knowledge of industry terminology, market trends, and best practices of inside sales and customer service
  • Demonstrated client-facing management experience
  • Outstanding negotiation skills
  • Excellent written and oral communication skills
  • Entrepreneurial and bold attitude paired with a confident personality
  • Tenacious appetite for success
  • Extremely analytical and superior problem-solving skills
  • Proven ability to manage detail on multiple projects simultaneously
  • Firm belief in the power of automation and keen interest in implementing technology
  • An active learner with strong communication and organizational skills
  • Ability to work across company departments and motivate others

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Capstone Logistics - Freight Management


Chicago, IL
60654 USA



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