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Senior Manager of Operations & Organizational Development

Capital for Change (C4C) New Haven, CT
  • Expired: over a month ago. Applications are no longer accepted.

The Opportunity

Capital for Change (C4C) is seeking an experienced leader to build our organizational capacity, strengthen staff competencies, and drive a culture of continuous learning and improvement. This is an opportunity to help define an emerging org-wide priority in a rapidly growing and fast-paced nonprofit while working with staff who are committed to an inclusive and sustainable economy. If you are a creative problem-solver with rock solid planning skills, a knack for systems-thinking, and experience with change management, we would like to hear from you!

The Senior Manager of Operations & Organizational Development provides strategic and visionary leadership to develop and implement planned interventions that increase organizational effectiveness. The position drives organizational culture and effectiveness through the management of diverse systems, including talent management/HR, strategic planning and evaluation, and programmatic and administrative operations.

Serving on the senior leadership team, the Senior Manager of Operations & Organizational Development reports to the CEO but serves all departments and staff of C4C. Initially, the position will be based in New Haven, with some travel to Hartford, and then relocate to Wallingford, CT this winter.

You Will:

Drive Organizational Planning and Operations:

  • Work with the Senior Management Team to build and manage the administrative systems of the organization, including IT, legal, compliance, contracting, and program operations support
  • Design and establish benchmarks that measure the impact and effectiveness of interventions on C4C’s overall performance
  • Be the primary source for identifying and strategizing operational improvements at all levels of the organization
  • Develop strategies and programs to build organizational capacity, strengthen programs, and drive a culture of excellence and continuous learning among all staff
  • Support the CEO and CSO in organization-wide strategic/business planning efforts, including facilitation, goal development, coordination, alignment, and dashboard management/progress tracking
  • Support implementation of annual strategic and business planning goals and work closely with the CEO to monitor annual goal achievement for departments
  • Perform ongoing evaluation of organizational performance and team capacity by analyzing and interpreting both external and internal business trends and data, implementing the necessary operational and systems improvements
  • Support the CSO in managing C4C’s marketing, communications, and development functions
  • Experiment often and transition quickly from pilot to global programs; ensure that the programs offered align with and support the continued performance of stakeholders and C4C as a whole

Build the C4C Workforce and Support Staff Effectiveness:

  • Serve as the point person for all things human capital at C4C
  • Develop, implement, and improve upon C4C’s performance and talent management infrastructure, including hiring, evaluation, supervision, professional development, incentive/benefit programs, advancement, individual performance improvement, and termination
  • Establish and embed your approach to talent planning and management
  • Communicate changes, guidance, and rollouts of relevant policies
  • Manage direct reports (including the HR & Operations Manager, Executive Assistant, and Office Manager) and oversee their work in administration of HR systems/procedures, senior leadership support, and facilities operations
  • Manage and improve any IT/software related to HR and talent management
  • Address escalated HR, performance, and compliance issues

Build a Culture of Leadership and Operationalize C4C’s Core Values:

  • Build trust-based relationships with staff and leaders across the organization
  • Assess, model, and proactively build a healthy, shared organizational culture
  • Lead the operationalization of diversity, equity, and inclusion principles
  • Manage the creation and implementation of ongoing organizational culture initiatives, including engagement surveys, issue-based advisory councils, and other feedback systems
  • Support managers and staff in the process of defining and operationalizing organizational core values; lead ongoing efforts to leverage those values in day-to-day operations
  • Update, design and/or implement as appropriate, any policies, internal controls, data tracking standards, and programmatic procedures to ensure they reflect, reinforce, and protect core values and healthy culture
  • Establish a global approach for leadership development; champion employee learning and development in a way that allows them to own their futures as leaders

You Have:


  • A commitment to the mission, vision, and core values of C4C
  • Nonprofit change management skills and proven success in managing organizational culture
  • Experience in varied talent management/HR frameworks and general compliance knowledge
  • Strong working knowledge in IT systems and general technology acumen, including extensive experience with Microsoft Office Suite and at least some database/CRM exposure
  • Strong public speaking, presentation, and group facilitation skills
  • Knowledge of business/strategic planning principles
  • Seven (7) years’ professional experience in relevant roles, e.g., operations; organizational learning and development, talent development/human resources; nonprofit administration; etc…
  • Three (3) years’ leadership experience in HR, human capital, or talent management roles, including hands-on experience with one or more HR applications
  • Three (3) years’ direct supervisory experience
  • Undergraduate degree required with preferred degree focus in leadership, organization development, organizational psychology, training and development, human resources management, or similar

A Big Plus (but not required):

  • Experience in organizational development
  • Strong adaptive leadership skills with exceptional emotional intelligence, interpersonal communication skills, and a continuous learning approach
  • A collaborative approach and ability to provide meaningful service leadership
  • Experience working in CDFI, lending, or community development-focused organizations
  • Experience/formal training in program planning, Salesforce CRM, and group facilitation
  • Five (5) years’ experience in organizations with more than 50 employees
  • Master’s or similar advanced degree or certification (e.g. SHRM, PHR, SPHR, or CPID)

Benefits & Applying

Capital for Change believes in providing employees with benefits to support self-care, wellness, and financial stability. C4C provides exceptional employee benefits, including medical and dental insurance, 403(b) retirement plan with employer contribution, and paid time off. The Senior Manager of Operations & Organizational Development role is an exempt position with a targeted hiring range of $65,000-$85,000, depending on qualifications and how they affect the structure, focus, and track of the position.

Applications must be received by Sunday, July 29th. Please do not submit a cover letter. We ask that you instead submit your resume and thoughtful but brief (5 sentence max) answers to the application questions. Applications reviewed and interviews scheduled on a rolling basis, so the earlier you get your materials in, the better.

C4C is an Equal Opportunity Employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, sexual orientation, gender identity or any other characteristic protected by law. People with disabilities, people of color, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. C4C is committed to developing a diverse, inclusive and talented staff team. If you are excited about this role, but are unsure whether you meet 100% of the requirements, we encourage you to inquire and/or apply.

Capital for Change (C4C)

Why Work Here?

A growing nonprofit with a wonderful mission, competent coworkers, and exceptional benefits!

Founded in 2016, our nonprofit is the direct result of the merger of three established community development financial institutions (CDFI’s) with decades of combined experience. Capital for Change (C4C) has grown to be the largest full-service CDFI in Connecticut. With support from our community-minded investors and partners, we create high impact lending programs and products that help develop affordable housing, increase energy efficiency, and nurture small businesses and nonprofits.


171 Orange St, New Haven, CT 06510
New Haven, CT