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Customer Service Specialist!!!

Capital Atl. Marietta ,GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are serving up an exceptional customer experience in an extraordinary work environment and we want you to help us spark the marketing revolution. You will build relationships with our clients and customers while delighting them with our quality approach to customer service. You’ll get to know our products and our brands inside and out and you will make sure that the voice of the customer is heard throughout the company. The ideal candidate will be a true “people person,” very well spoken, and process the ability to interact with customers personalities

Responsibilities:

  • Deliver a customer experience people will be talking about for generations

  • Be the face of the company and a brand ambassador

  • Develop relationships with customers via email, phone, live-chat and social media

  • Use your creativity, passion and personality to connect with the customer and meet their needs

  • Obtain and evaluate relevant information to handle inquiries and complaints

  • Identify opportunities for improvements to the customer experience and recommend solutions

  • Recognize, document and report on trends

  • Drives sales, work actively to increase customer retention and achieve operational metrics

  • Add to our incredible work environment with your winning personality

Qualifications:

  • Customer focused, empathetic and a terrific listener

  • Able to tailor your words to different customers, and make them all smile and laugh

  • Excited to solve problems in a fast-paced environment

  • Exceptional relationship builder

  • "Thick skinned" and able to navigate difficult conversations and personalities with customers

  • A pillar of self-awareness

  • Amazing interpersonal and conversational skills including effective listening

  • Excellent writing skills with great attention to detail

  • Strong work ethic with a positive approach and great energy

  • College degree and experience working in a startup environment

ABOUT OUR TEAM:

Korkis Inc. prides ourselves on our amazing relationships between team members and our customers alike. We believe that self-expression shouldn’t end at the office, so everyone is encouraged to be themselves and create fun every day. Successful KI team members step up to the plate and work to get smarter every single day.

Why we need you:

The Customer Service/Sales Specialist serves as a client advisor and is a key member of the Support Team, responsible for working with new clients as well as the general user base. By utilizing a strong understanding of product know-how, you will answer questions, troubleshoot technical issues, and work internally with KI teams to address outstanding concerns.

 

As a CS/Sales Specialist, you will:

  • Serve the front line of customer service for SVG's passionate user base by responding to issues via email, in-person, and phone

  • Tackle basic-to-advanced technical questions as they arise in relation to membership

  • Attain a deep understanding of the web-based product and iOS/Android applications, and keep abreast of latest changes

  • Contribute to the growing knowledge base of feature requests and help center articles

To succeed in this position, you will have:

  • An outgoing personality that resonates over the phone and in-person

  • Excellent communication and interpersonal skills

  • Very strong writing ability

  • The ability to solve technical problems

  • Patience to deal with complex issues and a variety of personalities

  • Motivation and desire to help others

  • Careful attention to detail

  • Strong organizational and prioritization skills

  • Bachelor’s Degree (or equivalent experience)

  • 0-3 years in a problem-solving environment is preferred

Capital Atl.

Why Work Here?

We want hard working individuals who want to better themselves! If this is you, then consider yourself hired!!

Capital is a communications agency that drives innovation. We aim to grow career opportunities across a broad range of industries. Our team aims to surpass all barriers that can negatively affect our clients by thoughtfully identifying these in order to overcome them with a thoughtful solution. Limitless expansion is possible using the correct mentality towards problem solving. We go above and beyond to create the brand expansion, awareness, and growth your company needs.

Address

Marietta, GA
USA

Website