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Customer Service Representative (Banking)

Canon Recruiting Group Newark, DE
  • Expired: over a month ago. Applications are no longer accepted.

We are currently hiring 15 Customer Service Representatives! You will be responsible for assisting with questions and determine repayment options.

Job description:

  • Handles customer service calls in order to resolve in the most satisfactory manner for all parties concerned.
  • Calls are non-routine and require deviation from standard screens, scripts and procedures.
  • May respond to faxes and emails. Must have the ability to communication effectively.
  • Will be referencing account information to assist with questions and determine repayment options.

RESPONSIBILITIES:

  • Requires knowledge of the organization, products and/or services.
  • May require advanced problem solving skills and involve cross selling or up selling other financial products.
  • Typically requires 1 to 3 years of customer services and/or collections experience.

Minimum requirements:

  • Requires basic knowledge of the organization, products and/or services
  • Excellent communication and problem-solving skills
  • One year of customer service experience (includes retail, restaurant, etc.)
  • Some understanding of the Inbound Call Center
  • Ability to adapt quickly to change
  • Proven ability to meet and exceed productivity and quality monitoring goals
  • Excellent PC skills
  • Must be a team player
  • Ability to seek solutions for customers in a fast-paced environment
  • 1+ years of telephone sales experience
  • 1+ years of financial industry or mortgage servicing experience
  • Collections experience

Pay rate: $17.00 hourly

Hours approximately:

Flexible for ALL of these shifts: 8am – 5pm, 10am – 7pm & 11am – 8pm M - F, 12pm-9pm M- F

Location: Newark, DE

Temp to possible hire: 03/30/20 to 09/29/20

Canon Recruiting Group

Canon Recruiting Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Canon Recruiting Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Address

Newark, DE
USA

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