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Collections Representative

Canon Recruiting Group Newark, DE
  • Posted: 21 days ago
  • $16 to $17 Hourly
  • Full-Time

Job description:

  • The Collector works in the Collections and Recovery Operations environment and has more advanced experience with multiple products and stages of delinquency, including recovery.
  • This role can work in any stage of delinquency and it can work in multiple stages of delinquency or across multiple product types.
  • They work in environments requiring advanced collections and recovery problem solving, negotiations, and coaching skills.
  • They conduct special research and other project assignments as needed.
  • Primary responsibilities are collections, customer service, and other loss mitigation and recovery activities.
  • Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
  • In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
  • Works an established list of accounts on an automated collections system and/or auto-dialer.
  • The Collector has greater coaching experience as well as greater administrative responsibilities and account maintenance responsibilities.
  • They understand regulatory and compliance requirements that apply to Collections and are able to work within these guidelines.

Required Skills:

  • Excellent communication skills
  • Customer Service focus
  • Ability to understand and discuss personal and financial difficulties
  • Ability to recommend and negotiate payment arrangements
  • Demonstrated ability to work in a fast paced environment
  • Strong computer skills
  • NO TIME OFF WITHIN THE FIRST 90 DAYS

Pay rate: $ 17 an hour

Hours approximately: 2nd Shift; Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday (Saturday rotations occur every 2nd or 3rd Saturday; mostly so 2 Saturdays per month are worked)

Location: Newark, DE

Canon Recruiting Group

Why Work Here?

Awesome CEO, Great Benefits and room for Growth!

Canon Recruiting Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Canon Recruiting Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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