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Customer Service Representative

Santa Rosa, CA
  • Expired: March 27, 2020. Applications are no longer accepted.

Are you ready to start your new career in a fast paced and growing industry?

CannaCraft is a community-oriented brand that provides medical cannabis products manufactured in Sonoma County. We are a vertically integrated company, ensuring that the plant and the product are handled with the utmost care, every step of the process. Our products meet the highest industry standards for cultivation, extraction, product formulation, and packaging to ensure patient safety and wellbeing. Our mission is to make clean, consistent, lab-tested medicine available throughout all of California. Our product portfolio includes a variety of products and formulations, including smokeless vape cartridges, extracts, concentrates, edibles, tinctures, soft gel caps and more. 


The Customer Service Representative is responsible for effectively administering and processing transactional and/or informative conversations with customers via the telephone and email; order processing, placing and tracking; managing the consumer profiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone and email.


Manages and edits orders received for price and availability, product and quantity accuracy, and shipping within specific timelines. Accurate order entry and management of existing orders is essential.

Answers sales rep calls and retrieves messages from e-mail for product orders. Answers questions about product technical features, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.

Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, or delivery personnel to expedite or trace missing or delayed shipments.

Resolves customer order problems such as style or quantity changes, refused orders and status of customer issues following current policies and procedures. Forwards non-routine complaints to supervisor.


  • A minimum of 1 year of customer service experience
  • Strong verbal and written communication skills
  • The ability to work extended hours and/or weekends during the busy/peak/holiday season
  • A sense of humor and a passion for what you do

  • Experience in customer service in the cannabis industry with responsibility for order tracking, problem resolution and customer interface
  • A Bachelor’s degree in Business, Marketing or related field experience
  • Knowledge of the cannabis industry and/or retail processes
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    Santa Rosa, CA
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