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IT Support Specialist

CampusPoint Seattle, WA
  • Expired: over a month ago. Applications are no longer accepted.

This team is looking for a service-obsessed IT Support Specialist to provide top-notch support for internal users and systems nationwide in their Bellevue corporate office. Providing white glove IT Support is a critical role in their company’s success. This is a great opportunity in an explosive growth, market-leading engagement and wellness SaaS company.

COMPANY

This organization is a software company that elevates the employee experience and helps build great places to work. The Company platform offers employee well-being, engagement, inclusion and communications solutions in one seamless user experience. Recognized for its own award-winning culture, this company helps every employee know their company cares.

They’re committed to creating a mission-driven, positive culture of improvement made up of the best and brightest people in the business. And they’ve got the awards to back it up: Puget Sound Business Journal ranked them #1 Best Workplace in Washington, and Seattle Business ranked them one of the top three Best Companies to Work for in Washington State. They’re one of the fastest-growing companies in North America (Deloitte’s Technology Fast 500™), and Fortune magazine recognized them as a Best Workplace for Women.

ABOUT THE ROLE

This company is looking for a professional who can help them optimize and grow their support capabilities. You will act as the first point of contact for all IT helpdesk and infrastructure needs within the Bellevue office as well as remote employees. You will also be responsible for new hire setup, coordinating employee desk moves, and ensuring that company and department meetings run smoothly.

RESPONSIBILITIES

  • Provide exceptional customer service to staff
  • Assist users with Office 365 tools and onboarding
  • IT onboarding for new staff
  • Set up new employees and coordinate employee moves
  • Support audio/video equipment for all-hands and large meetings
  • Manage desktop/laptops with JAMF and Microsoft Intune
  • Improve and manage application/configuration deployment tools
  • Maintain the helpdesk ticketing system (Zendesk)
  • Create internal and external technical documentation
  • Help monitor and maintain network infrastructure
  • Troubleshoot, repair and maintain all hardware associated with end-user computing including printers, workstations (Mac, PC, monitors), phones, conference room equipment, etc
  • Manage desktop equipment procurement and maintain inventory of company assets and equipment

QUALIFICATIONS

  • Minimum 6+ months previous IT support/helpdesk experience in an office/corporate environment required, 1+ years’ preferred
  • Professional experience supporting both Microsoft Windows and Mac OS required
  • Related associate/bachelor’s degree or certificate in a Technical Support related field preferred, but not required with professional experience
  • Experience with user administration on Office 365
  • Experience in Office 365, JAMF, Active Directory, Zendesk, and Microsoft Teams all preferred, but not required
  • Experience providing exceptional service face-to-face or over the phone
  • Excellent verbal and written communication skills with a cheerful demeanor
  • The ability to find creative solutions to technical issues
  • Self-motivated, organized and able to work independently in a fast-paced environment
  • Experience supporting VOIP phones, mobile phones, printers, and other common office tools
  • Experience drafting self-help documentation and helping create a knowledgebase in Zendesk
  • A basic understanding of networking – LAN, SMTP, SIP, Wireless
  • Ability to demonstrate Company values in an on-going and consistent way:
    • Anything is possible
    • We’re a team
    • Speak plainly
    • Own it
    • Be it
    • Delight our customers

Compensation: $20 - $23/hr DOE
Availability: Monday - Friday, 8am - 5pm

CampusPoint

Why Work Here?

Awesome company that helps students and recent college grads get a foot in the door with great local companies!

CampusPoint is a local recruiting company that specializes in entry-level and early-career roles. We recruit for contract positions that transition to long-term employment, and also for direct-placement roles, for our clients in Arizona, Oregon and Washington.

Address

Bellevue, WA
Seattle, WA
USA