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Body Shop Estimator

Campus Automotive Blacksburg, VA

  • Posted: over a month ago
  • Full-Time
Job Description

Estimator Specialist

The Customer Service / Retail Sales / Estimator Specialist will be accountable and responsible for all Sales, Customer Service and Satisfaction activity of a Maaco Center with primary responsibilities for estimating paint/repair service and closing in a retail sales environment, all under the direction of the GM / Store Leader.

Roles and Responsibilities include, but are not limited to:

  • Cultivating all leads, handling prospect telephone inquiries utilizing Maaco’s telephone track procedure to convert inquiries into estimates to appointments, entering appropriate information, and responding to all digital inquiries, achieving a minimum prospect appointments show rate of 90%, and following-up with “no-shows”
  • Executing Maaco’s Sales Track and electronically inputting all estimates, achieving 65% or better Retention
  • Following up promptly on all appointments, recycling unretained customers, and updating customers’ status
  • Providing a friendly initial contact for all prospects/customers, whether on the phone or in person at a center, and contacting customers to schedule deliveries and collection of payments
  • Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction
  • Actively pursuing retail leads from trade work incoming to 3rd party satellite locations
  • Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations
  • Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management
  • Tracking daily and weekly performance and being prepared to review with management.
  • Participating in outside or special sales events as set by management
  • Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff
  • Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat
  • Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system
  • Maintain Audatex, OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paint line Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc).
  • Creating urgency in the shop to achieve production volume and turn-around time goals
  • Working collaboratively with Production staff to achieve efficiency and quality standards
  • Prepare mailings for follow-up on retail estimates, past customers, trade/fleet prospects, and field all phone calls to the center, directing to the appropriate parties
  • Completing special projects and administratively assisting the Managers to ensure smooth center operation

What We Offer:

  • Health Insurance
  • Paid vacation
  • 4 paid holidays
  • Paid uniforms
  • Paid Training

 

 

Campus Automotive

Address

Blacksburg, VA
USA

Industry

Automotive

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