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Customer Service Representative/Inside Sales Support

Camlock Systems
Southington, CT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Camlock Systems Inc. is a medium size, niche marketer/manufacturer in the security industry.  We manufacture and sell mechanical and electronic locks. The Customer Service Representative Sales Support is a highly visible position with interface to Customers, Operations and Production.  This position is responsible for several fundamental and critical functions in support of several departments, it is an essential and highly visible role.  If you love to get it right the first time and every time, love talking to great people and appreciate the importance of attention to detail and accuracy, then read on…


Essential Functions:

Detailed, precise, and timely processing of quotes, samples, customer orders and invoices through QuickBooks we have strict SLA’s for all of our customers and processes
Support prompt responses and actions regarding customer orders and sales inquiries
Coordination of customer orders and change requests with Production (PO/order tracking, PO updates daily)
Accurate (there’s that word again and accuracy counts) communication to customer and sales team of order status, inventory, and lead times, shipping information and shipping documents
Independently assist a variety of customers with inquiries, product/technical questions in a timely fashion.  Guide customers towards the products that are best suited for their business and application.  Be the person that they are happy to have spoken with
Analyze and solve problems (some can be complex) independently and in a timely manner
Create, update and maintain customer accounts and files accurately
Follow established policies and procedures with accuracy and some urgency


Qualifications:


This position requires some college or 5 years of experience
Able to communicate effectively and interact with all levels of personnel
Knowledge of customer service principles and practices
Problem analysis and critical thinking skills a must
Excellent written communication skills
Excellent time management and follow-up skills and the ability to perform independently
Experience in a manufacturing environment preferred
Dependable, punctual and a true desire to be an integral part of the team and 
Demonstrate passion for the job, the customers, and the team.  Show the desire to be a better YOU, every day. Be the voice and the face of the company in every interaction
HOURS:  8:00 a.m. to 4:30 p.m. during the 90-day probationary period
9:30 a.m. to 6:00 pm thereafter
 

Camlock Systems

Why Work Here?
Camlock is a great place to work, we care about and support our employees while also challenging them.

Address

109 Industrial Drive

Southington, CT
06489 USA

Industry

Business

View all jobs at Camlock Systems