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Client Support Representative

Cameron Direct Campbell, NY
  • Posted: over a month ago
  • $14 to $18 Hourly
  • Other
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

**Full-Time AND Part-Time options available!**

Summary

Our growing SaaS business has been providing software and training to Real Estate professionals for over 25 years, now maintaining a nationwide customer base exceeding 10,000. We believe in developing software and services that make a difference in our customers' lives by taking their businesses to the next level, and are looking for a new Client Support Representative who is committed to this mission!

We’re seeking an enthusiastic individual who can listen to our customers' questions and feedback, then offer a unique and innovative solution to each need. The ideal candidate will take a proactive role in fostering a positive relationship with our customers, helping strengthen our brand and ultimately adding to the growth of our company. We invest a great deal of time, energy, and resources into making each hire a successful one - and the opportunity to learn and grow doesn't stop after the initial training period. We are committed to developing our team and helping them reach the peak of their abilities.

Responsibilities

  • Assists customers via phone, email, and live chat regarding billing, product, and service questions as well as general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
  • Properly document customer contacts and update customer information after every contact
  • Proactively identify customer needs and make appropriate product recommendations
  • Conducting every customer contact with the goal of fostering a positive relationship
  • Bring our core values to life by serving as a brand steward each day throughout every interaction with customers and co-workers alike
    • Our core values include customer focus, self-improvement, initiative, accountability, teamwork, and a can-do/will do attitude!
  • Ability to work evenings and weekends

Qualifications

  • Experience working in a professional office environment
  • Positive and customer-focused attitude
  • Strong work ethic and attention to detail
  • Able to work well independently, while also collaborating successfully with others
  • Dependable and punctual
  • Client support experience by phone, email, and live chat highly desired
  • Sales experience a plus!

Why Work Here?

  • Competitive Pay (Starting Pay Negotiable)
  • Flexible Scheduling (Full and Part-Time options)
  • Invested in ongoing training and development
  • Benefits for Full Time Include Medical, Dental, Vision, 401K, and Aflac
  • Opportunity for Growth – We Promote from Within!
  • Fun, Positive Team Environment!

If you think you’d be a good fit, we want to hear from you!

Cameron Direct

Why Work Here?

We have different scheduling options, great benefits, and opportunities for advancement within your first year of employment!

We are a growing SaaS company that specializes in the creation, maintenance, and sale of data tools and services for Real Estate professionals. We are dedicated to providing innovative, world class products and superior support to our customers, learning about their successes, and constantly growing and improving!

Address

8805 NY 415 Campbell, NY 14821
Campbell, NY
USA

Website

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