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VP of Retail

Cameron Craig Group San Francisco, CA
  • Expired: 20 days ago. Applications are no longer accepted.

Specific Responsibilities:

Retail Growth & Financial Objectives–

  • Deliver annual topline and bottom line financial goals for company operated locations ( 250 )
  • Develop and implement operational and in-store strategies and tactics to deliver the division annual operating plan
  • Monitor financial results, assess factors impacting performance and take appropriate actions to achieve annual operating plan
  • Responsible for developing and managing opening and operating plans for new locations and remodels to deliver financial targets, operational performance and an improved customer experience
  • Responsible for delivering an in-store experience to drive traffic, comp sales and customer loyalty
  • Understand competitive landscape and trends. Develop innovative retail approaches that provide a premium customer experience and meet our financial and operational goals to be competitive in a dynamic environment


Store Operations

  • Ensure locations are operating efficiently to maximize financial performance and to deliver a superior customer experience consistent with brand standards
  • Identify and implement best practices for customer experience, sales, store appearance, staffing, inventory management and financial control
  • Responsible for deployment of initiatives to continuously manage waste
  • Responsible for development and deployment of labor model to maximize customer experience while managing costs
  • Leads Internal operations team responsible for store operating policies and procedures, field communications across company operated and foodservice locations, and general operations
  • Leads operations training to include training strategies, content development and deployment and training systems for both company and partner locations
  • Ensures system compliance with company policies and with federal, state, and local regulations that impact daily retail business operations

People Leadership

  • Articulate, model and stand of an unwavering, values-based leadership point of view
  • Attract and retain great talent and develop robust succession plans to enable growth and excellent in store experiences
  • Provide coaching and development to field management and internal operations retail teams
  • Inspire and motivate the Retail team to achieve high performance
  • Cultivate a positive and values-based culture that inspires, develops and recognizes commitment to craft, customer focus, and a drive for results that delivers a superior guest experience
  • Lead performance management process for retail employees and continuously improve competencies, training, and development tools with the support of HR
  • Provide clear communication to all management team members with regard to standards, operational functions and expectations for performance


About you:

  • This executive will have a minimum of 15 years of operations leadership experience in the foodservice industry with a strong operating company; significant multi-unit experience required
  • Significant experience in a fast-paced environment, proven success in scaling processes, systems and people to meet company growth objectives
  • Experience in creating a unique customer value proposition, attracting, engaging and retaining customers through in store experience
  • Depth of experience in field operations in a highly customer centric and competitive environment
  • Demonstrated successful track record of inspirational leadership of teams and directing the execution of foodservice operations to meet the financial objectives of the business while enhancing the overall customer experience
  • Demonstrated capability in evaluating process and improving operational efficiencies, resulting in higher quality service delivery while achieving speed of service goals.
  • Experience planning sales, margin, inventory management and driving bottom line profit for a multi-unit chain
  • Successful in negotiating and/or influencing across all levels and building cross functional partnerships in order to gain cooperation and successfully implement projects.
  • Proven leadership abilities, including ability to think strategically, develop operational strategies and determine long-term impact of decisions on the business
  • Excellent verbal and written communication and presentation skills
  • An undergraduate degree required. An advance degree is desired.


Personal characteristics and leadership competencies

  • Results driven
  • Highly developed interpersonal and relationship building skills at and across all levels. An organizational maturity and focus
  • High degree of intellectual ability and strategic/analytical skills
  • Genuinely passionate about the business, the brand and people
  • A true operator, comfortable with hands on approach, obsessed with efficiency and credible with our field organization
  • Effective communicator. Active listener with an enthusiastic, engaging style and ability to make genuine connections with people at all levels of the company
  • High energy with a high sense of urgency and ability to respond and adapt to a rapid paced and constantly changing environment
  • Decisive and tough minded, willing to address difficult issues hands on. Able to take a stance, but be open minded and willing to defer or adjust when appropriate
  • Ability to assess, develop and lead people/teams
  • A creative and conceptual thinker, not afraid to question and take risks
  • High degree of integrity and commitment to the larger success of the organization, as well as, his/her success
  • Strong customer focus. Anticipate customer needs and take action to meet them: continually search for ways to increase customer satisfaction and improve processes.
  • Effective change management skills; able to identify new approaches & solutions and create the necessary processes to effectively implement alternative strategies and ways of working



Cameron Craig Group

Why Work Here?


San Francisco, CA