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Service Center Manager

Cameron Craig Group Coppell, TX
  • Posted: 5 days ago
  • Other
Currently looking for an experienced Service Center Manager to lead order processing and customer service teams. Interested candidates should have a degree with at least 5 years of service center/customer service leadership experience. 

Responsibilities of the Service Center Manager:
  • Manage internal operation including Design, Order Processing and Customer Service in meeting and/or exceeding job completion, just-in-time deliveries and installations, and service policy goals.
  • Develops action plans to improve operations, productivity, quality, and customer-service standards.
  • Function as a team player with sales and operations to insure effective field execution and customer satisfaction by efficiently performing order processing and scheduling of field service 
  • Partner with management team to align customer service department policies and systems with the company’s objectives
Requirements of the Service Center Manager:
  • Bachelors Degree
  • 5+ years of relevant supervisory experience
  • Experience leading teams of 30+ employees (direct & indirect reports)
  • Call center, or similar, experience preferred
  • Proven track record of results with a focus on quality
  • High level of drive and energy; self-motivated  
Compensation for the Service Center Manager:
  • Salary in $80K to $90K range
  • Strong Bonus Plan
  • Generous benefit plan includes health, dental, vision, FSA, 401K, Educational Assistance, Vacation Pay, Holiday Pay, and more.

Cameron Craig Group

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Coppell, TX
USA

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