Customer Service Representative

Customer Service Representative

Dubuque, IA

$30-35K

Our client is looking to hire a Customer Service Representative in the Dubuque, IA area. This Representative will work directly with the end customers to ensure they are experiencing excellent customer satisfaction.

Key Responsibilities:

• Answer phone calls from retail stores/sales reps/consumers.
• Respond to customer service e-mails & provide resolutions to issues.
• Manage orders and requests via vendor portals.
• Prepare parts orders and enter into system to be processed.
• Work closely with sales department/sales representatives to validate parts and credit requests.
• Respond to customer service emails and provide resolution to issues.

Job Qualifications:

• Associate’s Degree required.
• SAP experience preferred.
• 3+ years of customer service experience required.
• Excellent written and verbal communication skills.
• Self-motivated and results oriented with proven problem solving ability.
• E-Commerce customer service experience desired.

Additional Incentives:

• Medical and Dental Insurance
• 2 weeks of vacation (prorated at start date)
• Additional time off for sick or personal reasons as needed
• Tuition reimbursement opportunities
• 401(k) with up to 5% matching
• Performance based bonuses
• Employee Assistance Program

Customer Service Representative, e-commerce, customer service, problem solving, customer satisfaction, customer care, customer experience, retail, SAP, service fulfillment