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Customer Service - Call Center

Cameron Craig Group Bethel Park, PA

  • Expired: September 24, 2021. Applications are no longer accepted.

Summary of Basic Function: Provides outstanding customer support, education and problem resolution for Bank customers and prospects in a Call Center environment. Enhances the overall Bank brand and customer loyalty by creating noticeably superior customer experiences on each call. Able and willing to enthusiastically assist Bank customers and fellow team members with most deposit related issues and common loan related issues.

Refers customers to appropriate bank experts as necessary. Essential Duties and Responsibilities: Provide primary assistance and problem resolution for customers with issues or questions pertaining to the Bank’s online banking, telephone banking, mobile applications, commercial Cash Management and other related services. Job requires that calls are processed quickly and efficiently without long turnaround times in responding to customer needs. Identify customer needs and cross-sells additional Bank products and services when appropriate. Actively participate in ongoing Bank sales initiatives Provide referrals to other departments as necessary. Consistently apply all steps in the On-Boarding process for all new Retail customers Document all customer communications, interactions, referrals and preferences in the Customer Relationship Management (CRM) system Enhance customer relationships through personalized communication and recognition of special events such as birthdays, significant anniversaries, etc. Provide primary back-up for the reception desk as needed. Process all non in-person wire transfers under dual control according to established procedures. Assist with customer notifications for compromised Debit Card situations or similar situations. Opens, documents and services accounts in support of the Relationship Banking team. Serve internal and external customers with consistent and superior customer service. Maintains familiarity with laws pertaining to the sale of financial institution products and services. Promote internal communications with all Bank departments to ensure quality and consistency in the Bank service offering. Represent and promote favorable image and uphold the Bank reputation through involvement in community activities. Responsible for complete and thorough knowledge of offered Bank products and services. Will work with customers on cash management setup and training, merchant services set up, training and installs and remote deposit training and installs. Ability to multi-task and handle stressful situations and large call volumes. Assists in training co-workers as assigned. Other duties as assigned. Knowledge, Skills, Abilities and Requirements: Outgoing, friendly personality with a heart for serving customers. Demonstrated superior customer service, sales and communication skills. Ability to work independently and efficiently Ability to make accurate decisions in a timely manner with the customers best interest as a priority Superior understanding of bank products and services. Job requires the ability to multi-task many projects and services at once Excellent organizational and time management/prioritization skills High School Diploma required Excellent computer skills with working understanding of web browser and security settings Requires a current and active driver’s license and clean driving record. Job requires the ability to see fine print on printed material as well as small lettering on a computer screen. Job requires the ability to hear and listen to customers in person and on the telephone and clearly communicate with the customer. Job requires the ability to sit for long periods of time. Job requires keystroke finger abilities, bending or stretching for short periods of time. Current hours of operation are 8:30 to 5:00pm. This position may require working evenings and Saturdays. In the future expanded hours may be implemented from 7:00am to 7:00pm. Job may require local travel between branches or offsite travel for customer installs or training.

Cameron Craig Group

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Bethel Park, PA
15102 USA



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