Job Description Responsibilities · Receiving, physical racking and stacking installation, and troubleshooting of all equipment in our datacenters · Racking, installation and configuration of servers, network, storage and other HW assets as assigned · Conduct daily preventative walk throughs in each data center; Keeping datacenters and shared spaces clean and well organized · Actively attend and participate in daily DC Ops stand up calls · Respond efficiently to data center tasks through ticketing system. Documenting all tasks thoroughly · Provide vendor escort and support for hardware or other maintenance issues as required · Coordinating with local and global/remote teams to troubleshoot technical issues and manage connectivity · Monitoring and reporting on technical progress and track project deliverables · Leverage global datacenter documentation and best practices, suggest areas of process improvement, update and maintain documentation · Coordination and assist of hardware maintenance activities · Data center capacity management · Handling equipment orders, returns, shipments, and inventory management / asset management · Update asset allocation sheets and DCIM tool as needed for each data center · Cabling design, installation, management inter and intra racks · Troubleshooting, diagnostics, and upgrades of HW · Consult in key project meetings to provide data center guidance on optimized rack elevation, design, implementation, networking, etc · Create rack elevation and cabling diagrams · Recommend hardware · Operational process development, documentation and implementation · Manage spare parts inventories as their respective sites · Full end-to-end RMA support from ticket creation, replacement, packing, and shipping return of parts for DGX, Supermicro, Quanta, Arista and other vendors in the NSV environment · Box, label and transfer of assets both intra DC and inter DC, along with coordinating transfers to/from other Nvidia warehouses · 24x7 High availability support for certain internal customers during high demand benchmarking periods · Dedicated customer and general population data center support · Data center escorts for vendors, visitors and conduct tours as required · Work closely with Nvidia data center infrastructure and Colo facilities teams to ensure optimal data center operating environment · Actively participate in data center audits and surveys as required · Oversee burst labor support for large volume projects · Open, action and resolve JIRA work tickets within targeted SLA timeframes Preferred Qualifications · 7-10+ years’ experience working in a 24x7 production data center supporting internal and external clients · Self-motivated and reliable · Excellent communication skills both written and oral at all levels; ability to explain highly technical concepts to less technical people · Proficient in MSOffice Suite, particularly Excel · Highly analytical with strong attention to detail · Experience using JIRA, Netbox and ServiceNow. · Able to work flexible hours when required, including late nights and weekends and 24x7 coverage if required · Passionate about technology Benefits Customer success at Cameo Global is also based on employee success. Cameo Global employees receive excellent compensation, best-in-class medical, dental and vision benefits, 401K, flexible time off programs, training, career advancement, relocation opportunities, and life insurance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Cameo Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Cameo Global complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cameo Global, Inc.