At Cambridge Spa Group, we empower our leadership team to learn and grow in their career. If you believe in leading by example, providing hands on coaching, working side by side with your team, and are willing to go above and beyond, then welcome to your future career.
The rewards of the job go beyond the difference you'll make in the lives of members, guests, and your team. We offer a culture of care that inspires you to be your best with these benefits that help you take care of you:
Healthcare that is there when you need it - Medical, Dental, and Vision
Tiered Paid Time Off – So you can recharge and focus on you and your family. Be eligible for up to 3 weeks per year.
Employee Assistance Program – 24-Hour Hotline to help you manage the stress of life. Can assist with emotional well-being, financial struggles, dependent care, and much more
Complimentary membership, services and discounts
A healthy compensation plan that rewards your hard work and leadership and performance based monthly bonus program
A dynamic, energizing environment where you're consistently challenged, never bored
Leader training and development to help you grow as a manager and lead your team
Work side by side with your leadership team to grow the business and accomplish goals
As Massage Envy's fastest growing operator, experience quick career advancement
Massage Envy is the leader in accessible massage and skin care. As a manager with us, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:
Rally a team of caring professionals to deliver an excellent end-to-end experience to all clients every single day.
Lead by example with hands-on coaching and training
Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.
Own the success of an all-star location where clients want to be, and service providers want to stay.
As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:
Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
Building a high-achieving team - set clear expectations, prove ongoing training and mentorship, and review performance regularly
Running a tight ship - managing inventory and deposits and ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
Modeling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:
2 years minimum prior background in management, marketing, sales, service or retail and a post-secondary degree (preferred)
Ability to motivate, coach, influence, and inspire and not afraid to have tough conversations.
Ability to set goals, prioritize work, analyze business performance, bring new ideas to the table and delegate effectively.
Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
Establish trust and confidence and develop positive relationships with employees, members, and guests.
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.