JOB DESCRIPTION TITLE: District Manager LOCATION: Fresno, Visalia, Bakersfield & Other Central Valley REPORTS TO: VP of Operations SUPERVISES OTHERS: Yes OBJECTIVE/FUNCTION Oversees a multi-unit Massage Envy portfolio in your geographic territory by training and coaching area managers and measuring metrics, culture, and operations. The District Manager should ensure their portfolio runs effectively and profitably while maintaining operational integrity and a professional environment. The mark of a successful District Manager is historical growth in metrics, low employee turnover, operational compliance, and a bench of leaders. All District Managers should also constantly brainstorm and develop portfolio-wide improvements that can be made within the organization. DUTIES AND RESPONSIBILITIES • Culture - Work through Business Managers to create a culture of care, support, and equity in all clinics and amongst the leadership team - Implement and consistently execute culture-driving initiatives in all locations - Ensure employee reviews, annual and 90-day, are done on a consistent and timely basis - Drive a culture of exceptional employee and customer care - Ensure all company benefits are communicated and being utilized - Known as a clear and effective communicator • Training & Mentorship - Continuously train Business Managers on soft skills, business acumen, and metrics to strive for professional development - Be available for questions from direct reports and use questions as an opportunity to develop their autonomy and critical thinking - Ensure all FDA s, clinic leaders, and providers are trained properly and thoroughly - Attend 1 relevant self-development class each quarter, paid and approved by CSG - Passion for helping their managers build an excellent sales team - Work directly with the business managers to develop a keen ability to coach their personnel • Metrics - Adopt a consistent process for metric sharing amongst your given area - Act on these regular metric reviews and work on areas of opportunity and maintain locations performing well - Share bonus results and goals in a timely manner must perform regular bonus check-ins throughout the bonus timeframe - Grow active member base, membership dues, enhancements, retail, skincare volume, service volume, and guest count through training, focus, and coaching - Assist in performing ROI analysis on all events and contests - Can effectively lead the management team towards profitability • Operations - Improve and uphold all processes and procedures, always looking for the most efficient, cost-effective, and relevant processes - Execute and uphold Massage Envy and Cambridge Spa business practices - Stay up to date with corporate communication and ensure readiness for all initiatives - Track inventory and purchase orders to ensure cost-effective business practices - Conduct regular clinic walk throughs to ensure compliance with any state/federal/franchisor visit - Review clinic payroll reports to audit for errors - Keep safety training and awareness of inappropriate conduct policies top of mind - Consistent and regular communication with your Director of Operations on all pertinent matters - Assist the other above-store team members and executive leadership in special projects, tasks, and contests - Work closely with HR and the Director of Operations to ensure compliance in all employee relations as it relates to counseling/suspensions/terminations • Staffing - Maintain and build a bench of potential assistant managers, business managers, and regional assistance - Consistently interview to recruit top talent - Monitor staffing levels across all departments to ensure all positions are staffed appropriately, paying special attention to overstaffing - Ensure all onboarding is done in accordance to company expectations - All staff must stay up-to date and current with all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations - Adept at evaluating talent internally and externally and can coach prospective leaders up - Has experience in training direct reports on handling counseling and termination conversations and developing coaching plans for employees IDEAL CANDIDATE The ideal District Manager excels at communication and leadership constantly looking to improve themselves and their team through motivation and training. As with all leaders within Cambridge Spa, we ask that you are honest, hard-working, caring, and smart (in that order). As compensation relates heavily to performance, someone with a tenacity for success will excel. A proven background in retail, wellness, sales, or operations in a multi-unit atmosphere is required. CSG s values are built upon creating as strong foundation for our District Managers that means developing your Business Managers to be known as great leaders, punctual in all regards, results-oriented, and professional at all times. GENERAL REQUIREMENTS Must be able to travel and spend impactful time in each location on a regular basis. Annual travel to the national conference is required and you are given ample notice to prepare. Must be accessible via phone for emergency calls, able to communicate consistently and effectively through phone and email. PHYSICAL AND ENVIROMENTAL REQUIREMENTS Able to stand and sit for extended periods of time, ability to communicate clearly and effectively in both written and spoken English. Must be able to see well and able to read fine print.
Must be able to lift boxes weighing up to 10 pounds maintaining files and documentation. Must be able to work in a subdued-lit, temperature-controlled work area. Must be able to see and work with a computer screen for extended periods of time. Must be able to work in an open area with other employees. Must be able to travel to all locations under purview. MINIMUM QUALIFICATIONS EDUCATION: Post-secondary degree preferred, must have a minimum of a High School Diploma or GED. SKILLS: Excel, Outlook, Word, PowerPoint, known as a great communicator, able to learn and operate our systems such as POS, payroll, etc. PERSONALITY/OTHER: Must be confident of skills; have the willingness to adjust to and conform to varying schedules; use the utmost discretion regarding sensitive company and employee information; have excellent communication skills; be able to coordinate resources and responsibilities, and be able to get along well with others. Must be accepting of constructive criticism in a positive manner and using it as a learning tool. We are looking for driven, accountable, and self-sufficient leaders. This document is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this is intended to be an accurate reflection of the current position, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments. Associated topics: braiders, embalming, hair, hairstylist, hollow, makeup, medical, salon shampoo, spa, technician
Cambridge Spa Group LLC