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Customer Service Representative

Callahan Trading, LLC
Chicago, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This is a customer service role that will handle inbound and outbound calls.

Candidates should demonstrate critical thinking, strong active listening skills, and able to display solution-focused approach & “can-do-attitude”.

Ability to research topics to provide the best solution to the customer.

This is a work from home role/Remote

General Job Duties:

  • -Effectively and accurately engage with customer service inquiries via voice/phone
  • -Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
  • -Provide exceptional service to all internal and external customers
  • -Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
  • -Utilize correct tools to efficiently manage a number of often concurrent activities
  • -Provide thought leadership and insights to improving the process of reaching customers
  • -Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction
  • -Comprehend customer request, for product, services, inquiries, and ensure proper security procedures are followed
  • -Assist in escalation process (when required)

Job Requirements:

  • · High School Diploma or GED (required)
  • · Minimum 1 year customer service/ CALL CENTER Representative (required)
  • · Minimum 1 year basic computer skills (required)
  • · Workspace set up in-home that is quiet and separated from all noise and distractions (required)
  • · Reliable high speed internet (required)
  • · Successfully pass a drug screen & background check (required)
  • · Minimum 1 year inbound CALL CENTER EXPERIENCE (preferred)
  • · Strong reading comprehension and written communication skills (intermediate or expert)
  • · Telephone Etiquette: (intermediate or expert)
  • · Grammar / Communication Skills (intermediate or expert)

-Benefits(when applicable):

  • · Weekly pay
  • · Direct Deposit
  • · Medical, dental, vision, and life insurance available for employee and family
  • · Work Equipment provided

Callahan Trading, LLC


1000 N Kingsbury St

Chicago, IL
60610 USA



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