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Customer Service Representative

California Waste Solutions
Oakland, CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Overview:

The Customer Service Rep receives and responds to residential and commercial customers calls, inquires, requests and complaints and serves as the end-to-end point of contact for customers. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.

Essential Job Functions:

  • Respond in a timely and accurate manner to routine customer service calls, ensuring that customer issues and concerns are treated in a respectful and professional manner
  • Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues
  • Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
  • Enter service and route data into computer for billing and route scheduling purposes
  • Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution
  • Escalates more complex issues to appropriate level
  • Other job related responsibilities as needed and required

 

Required skills and qualifications:

  • High School Diploma or GED
  • Excellent verbal, written and analytical skills
  • Good time management skills to ensure assigned responsibilities are completed in an efficient manner
  • Good communication skills; is able to effectively communicate to all levels of management and customers
  • Proficiency with commonly used Microsoft software programs
  • Professional phone etiquette
  • Ability to multi-task
  • Ability to maintain the highest level of confidentiality at all times
  • Strong organizational skills
  • Ability to work in a team environment
  • Ability to interact with diverse people

Desired skills and qualifications:

  • Experience working in a customer service/call center environment
  • Experience in collection or transportation industry a plus
  • Bi-lingual Spanish preferred

 

California Waste Solutions is an equal opportunity employer.​ This is a Union position.

Company Description
California Waste Solutions is Northern California's premiere full-service recycling and environmental services company. We service more than 3 million households worldwide every week.

California Waste Solutions thrives by protecting the earth's resources through diverting recyclable materials away from landfill disposal, recycling valued materials, reusing vital products and using high-technology sustainable strategies and techniques to prepare for the future.

The industry's leading publications consistently ranked California Waste Solutions as one of the top recycling companies in America. That's because we use the latest technology to make recycling customer-friendly and business efficient.

www.calwaste.com

California Waste Solutions

Why Work Here?
Exciting growth opportunities

California Waste Solutions is Northern California's premiere full-service recycling and environmental services company. We service more than 3 million households worldwide every week. California Waste Solutions thrives by protecting the earth's resources through diverting recyclable materials away from landfill disposal, recycling valued materials, reusing vital products and using high-technology sustainable strategies and techniques to prepare for the future. The industry's leading publications consistently ranked California Waste Solutions as one of the top recycling companies in America. That's because we use the latest technology to make recycling customer-friendly and business efficient. www.calwaste.com

Address

Oakland, CA
USA

Industry

Business

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