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Specialist I - Client Services

California Cryobank Inc Tucson, AZ
  • Expired: 19 days ago. Applications are no longer accepted.
Looking to make a difference in the world?
If you’re ready to help grow our stem cell business and expand market share… then we’re looking for you!
We have an immediate opening for a Client Support Specialist.
Summary: As a member of the Client Services team, CSS must work with a primary goal of exceeding our internal and external customers’ expectations, while providing superior service, issue resolution and continuous improvement. Client Support Specialist also drive referral leads to increase referral enrollment revenue for the Consumer Sales team. Maintain and complete daily responsibilities assigned as well as support the Newborn Stem Cell Specialists (NSCES) and Senior Newborn Stem Cell Specialist (SNSCES).
Essential Duties and Responsibilities:
  • Provide superior service to create advocacy, and extremely satisfied clients
  • Meet or exceed referral lead create and enrollment goals to increase revenue
  • Maintain client and employee confidentiality
  • Follow CBR’s SOPs, policies and practices
  • Participate in continuing education and training
  • Identify areas of improvement according to CBRs Continuous Improvement Process
  • Answer client service calls
  • Manage and maintain client data in database
  • Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts
  • Complete all assigned daily activities
  • Provide support to the NSCES and SNSCES
  • Verify and distribute various forms, including client invoices and client-related documentation
  • Process client payments and refunds as applicable
  • Create adjustments to individual client accounts upon thorough investigation of root cause
  • Research and process client claims of invoice payment
  • Check and respond appropriately to client emails and voicemail boxes throughout the day
  • Assist with miscellaneous projects as necessary
Education and/or Experience:
  • High school diploma or general education degree (GED)
  • Minimum of 2-3 years of customer service and/or billing experience desired
Computer Skills:
  • Knowledge of Siebel, or similar CRM a plus
  • Knowledge of Microsoft Office and Google Suite a plus
Other Skills and Abilities:
  • Excellent customer service and sales skills
  • High level of interpersonal skills to interact with peers and management
  • Strong attention to detail in composing, typing and proofing materials
  • Excellent organizational skills
  • Ability to handle multiple tasks simultaneously
  • Ability to maintain confidentiality
  • Ability to adapt quickly to an ever changing environment
Other Qualifications
  • Must be able to work between 6:00 am and 5:00 pm PST, Monday – Friday
  • May be required to work weekends and holidays
  • Call Center Environment

California Cryobank Inc

Why Work Here?

We are the industry leader in reproductive tissue banking and offer our employees a unique opportunity to truly "make a difference"

Since 1977, CCB has helped thousands of men and women fulfill their dreams of becoming parents


Tucson, AZ