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Sales Support / Customer Service Specialist

California Cascade Building Materials, Inc. Sacramento, CA
  • Expired: over a month ago. Applications are no longer accepted.

COMPANY INFO

Location: Sacramento, CA

As an industry leader for manufacturing, wood treating, and trucking operations, California Cascade Building Materials, Inc. (CCBM) is dedicated to our customers with a mission to provide quality products and services.

JOB DESCRIPTION

Job Title: Sales Support / Customer Service Specialist

Department: Sales

Reports To: Sales Manager

SUMMARY

California Cascade Building Materials, Inc. is currently seeking a highly motivated, ambitious and reliable individual to provide our customers with outstanding customer service and administrative support to our sales team.

KEY RESPONSIBLITIES AND FUNCTIONS:

· Enter orders for Lowe’s, Home Depot and independent stores

· Answer incoming customer sales calls and emails

· Provide administrative support to sales staff

· Assist customers with pricing and availability information on products

· Enter all credit memos and policy credits

· Run Lowe’s past due viewer

· Handle sales inquiries from Lowe’s, Home Depot, ProBuild and other home centers.

· Implement price changes for Lowe’s and Home Depot

· Answer or forward vendor compliance e-mails

· Maintain store lists for Lowe’s and Home Depot

· Maintain price sheets for CCBM I inside sales

· Retrieve Random Lengths report from e-mail, forward to the appropriate people and update the report in Excel and distribute to salesman

· Maintain price sheets for Lowe’s, Home Depot and HD Supply

· Corresponds with home centers corporate offices

· Maintains Lowe’s item information in 1Sync

· Maintains Home Depot’s item information in HDL

· Oversee company website and social media

· Assists with purchasing material for treating plants and remanufacturing. Research new products for customer needs

· Assist sales staff with customer events and advertising

· Create and manage customer presentations

KNOWLEDGE, SKILLS AND ABILITIES:

· Knowledge of building materials industry desirable

· Exceptional oral, written and telephone skills

· Strong time management skills and ability to multi-task

· Ability to work independently or as part of a team

· Strong attention to detail and follow through

· Proficient with MS Excel and Word

Benefits provided, upon eligibility:

- Medical, Dental and Vision

- 401(k) Plan

- Employee Common Share Purchase Plan

- Paid Vacation/Sick and Major Holidays

California Cascade Building Materials, Inc.

As an industry leader for manufacturing, wood treating, and trucking operations, California Cascade Building Materials, Inc. is dedicated to our customers with a mission to provide quality products and services.

Address

Sacramento, CA
USA