We seek someone passionate about delivering exceptional customer service and creating process improvement to join our Consumer Care call center team. We are Caleres, a global footwear company with brands that fit people's lives. We are ferocious about fit and living our mission of inspiring people to feel great...feet first.
We seek people who: Review orders for fraud and policy abuse and make informed decisions to minimize loss, maximize revenue and mitigate fraud Efficiently handle consumer refunds, check approvals and incident escalations by effectively researching consumer issues and providing timely resolution Adapt to current trends, identifying opportunities to increase efficiency and enhance the customer experience Accurately evaluate and process refunds, returns and register transactions, and resolve shipping and fulfillment issues for customer inquiries Deliver strong ethical and reason-based judgment, managing information with integrity We seek people with these qualifications: High school diploma required; some college preferred 2 years retail, call center or order management experience preferred Excellent written and verbal communication skills Strong analytical, logical reasoning and problem-solving abilities Excellent time management skills with ability to take initiative and work in a fast-paced environment Intermediate Excel and incident management software experience preferred Ability to work flexible schedule (days, nights, weekends & holidays) Why join our team? Competitive starting salary Great benefits, including medical coverage starting day one Discounts on shoes! But most of all, we seek people who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up.
People driven by an insatiable curiosity. People who care about being the best, among the best. EOE/M/F/Vet/Disabled