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Technology Support Specialist II - 100% onsite

Calance US
Los Angeles, CA
  • Posted: over a month ago
  • Full-Time
Job Description
We are hiring Technology Support Specialist II - 100% onsite for a Full Time position in Century City, CA

Tech Support Analyst II

Essential Job Functions

The Technology Support Analyst II is responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate must also possess audiovisual technical experience in operating presentation and video conference systems. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed. Additionally the position may require the individual to travel 75%-85%.

In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and will have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals in all levels of the Firm s business. He or she must be able to work well with other technical teams to provide troubleshooting steps to aid in resolution of desktop computing issues.

This role also requires participation in firmwide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts.

Essential Functions: (This list is not exhaustive and may be supplemented and changed as necessary.)

Excellent judgment in assessing user issue; intermediate trouble-shooting methodology.

Expertise in working issue through to best resolution either through own knowledge or proper, timely escalation.

Intermediate proficiency in OS and core application suite.

Intermediate PC troubleshooting skills.

Intermediate trouble-shooting capability.

Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.

Demonstrates the willingness and ability to help other team members on difficult issues.

Participates in on-call and overtime on an as needed basis.

Documents new findings/solutions.

Adheres to use of call ticketing system for each and every incident (e.g. request, issues, etc.).

Understands and follows ticket ownership guidelines and system usage.

Solid ability to research information through internal and external sources.

Adheres to written procedures, checklists and all quality control associated with project rollouts and equipment deployments.

Other Functions: (This list is not exhaustive and may be supplemented and changed as necessary. Delete if not applicable.)

Core Technologies

Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues

Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices.

Knowledge and experience in a conference center environment; ability to setup and troubleshoot video and audio in conference rooms if necessary.

Ability to work with third party vendors, meeting centers and remote venues.

Qualifications & Requirements

Education, Work Experience, Skills

The Technology Support Analyst II position requires a Bachelor s degree or the equivalent, plus a minimum of 3 - 4 years of experience in a professional environment. A+ certification as well as Microsoft and/or CTS certification is a plus. A/V experience is a plus.

Technologies/Software

Current K&E Technologies

Microsoft Windows

Microsoft Office Suite

Interwoven DMS

Citrix /VPN

Cisco Video Conference System / Zoom / MS Teams

Certificates, Licensures, Registrations

A+ certification as well as Microsoft and/or CTS certification is preferred.

Calance US

Address

Los Angeles, CA
90067 USA

Industry

Technology

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