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Desktop Support Specialist

Calance US Albuquerque, NM
  • Expired: over a month ago. Applications are no longer accepted.
We are hiring a Desktop Support Specialist for a Contract position in Albuquerque, NM

Customer Service position responsible for first level support for field and business office teammates.
Support includes but is not limited to desktop applications and programs and application support.
The objective of this position is to provide support in a timely manner, and escalate as necessary to minimize computer downtime for customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Provide excellent customer service answering tier 1 support calls.
Log and track all inbound issues, problems and requests for service through all entry points into ticket tracking system.
Provide professional support to a wide variety of customers with limited to advanced familiarity with computers on a first-call resolution status
Listen and understand inquiries and issues, asking appropriate questions to determine and resolve software related issues
Seek assistance from next level team member if issues are complex or cannot be resolved within 15 minutes
Communicate with customers, providing status updates and follow-up to ensure satisfaction

0 - 3 YOE

Desktotop/OS Certs
Desktop Certifications

Calance US

Calance is a recognized leader in providing top-tier Information Technology professionals across North America. With over 25 years of experience recruiting professionals ranging from Programmers to CIOs, Calance provide valuable staffing solutions for short and long term projects, as well as your permanent hiring needs. Our professionals are experts at helping organizations realize their information technology goals by selecting the best talent for each project or position. Calance helps clients respond quickly to economic, strategic or technological changes by utilizing a flexible workforce. We offer highly-skilled professional IT consultants on a temporary or project basis. Consultants are employees of Calance while on assignment for the client, allowing for cost savings, risk management and operational benefits. Calance's Contract-to-Hire option allows an IT organization to evaluate an individual before making a decision to bring them on as a full-time employee. Depending on the length of the temporary assignment, placement fees are waived or reduced. Calance realizes that IT organizations often have needs for talented people to fill specific roles and that filling those needs can be challenging. Our highly experienced Account Managers and recruiting staff work closely with our clients to determine the desired skills, background and traits required for the position. We apply our unique recruiting methodology to locate and recruit the most highly qualified candidates to match the requirements of your full-time employee position. Calance can assist in every step of the hiring process, from determining the exact job requirements to final negotiations, to help bring on-board the candidates you need.


Albuquerque, NM