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Customer Care Representative

Calance US Fremont, CA
  • Expired: 27 days ago. Applications are no longer accepted.
We are hiring a Customer Care Representative for a Contract position in Fremont, CA

Our client, a leading prodiver of automotive parts and services, is looking to hire an Customer Care Rep. in Fremont, CA. Please review and apply within.

Purpose of the Job:
The Customer Care Representative is responsible for building and maintaining relationships with existing and potential customers, as well as, working closely with suppliers to achieve financial growth and profitability.

Essential Functions:
Develop solid relationships with existing and potential customers, by initiation of sales development calls
Establishes and sustain business relationships with customers; working closely with suppliers and customers to better understand and meet their individual needs and requirements
Learns and promotes company products and services
Provides feedback to management and Marketing regarding customer needs and concerns
Maintains detailed customer contact information and related daily sales activities within SAP, or other sales management tools
Preserves customer contact information for lead generation purposes using above mentioned tools
Reviews account activities (calls/e-mail/mailings/fax) frequency to ensure accounts are actively managed and reflect changing customer and company needs
Strategizes with team members on ways to improves sales figures and identify the benefits of products and services for the customer

Additional Functions:
Assist in the management of inventory programs
Engage in continual training to increase knowledge base of supply and demand of current and future products to offer
Review order flows and changes

Qualifications to Meet Minimum Requirements:
Requires an Associate s Degree in Business Administration or equivalent education
Requires a minimum of two years sales experience (inside and/or field)
Ability to work in a team environment and fulfill objectives with minimal direct supervision
Excellent communication and relationship building skills
Strong verbal, written and documentation skills
Excellent analytical skills
Detail oriented and ability to multi-task
Innovative, proactive, and self-directed
Ability to focus on goals and develop a work plan that produces desired results
Proficient in Microsoft Office
SAP business software experience is a plus

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.

Calance US

Calance is a recognized leader in providing top-tier Information Technology professionals across North America. With over 25 years of experience recruiting professionals ranging from Programmers to CIOs, Calance provide valuable staffing solutions for short and long term projects, as well as your permanent hiring needs. Our professionals are experts at helping organizations realize their information technology goals by selecting the best talent for each project or position. Calance helps clients respond quickly to economic, strategic or technological changes by utilizing a flexible workforce. We offer highly-skilled professional IT consultants on a temporary or project basis. Consultants are employees of Calance while on assignment for the client, allowing for cost savings, risk management and operational benefits. Calance's Contract-to-Hire option allows an IT organization to evaluate an individual before making a decision to bring them on as a full-time employee. Depending on the length of the temporary assignment, placement fees are waived or reduced. Calance realizes that IT organizations often have needs for talented people to fill specific roles and that filling those needs can be challenging. Our highly experienced Account Managers and recruiting staff work closely with our clients to determine the desired skills, background and traits required for the position. We apply our unique recruiting methodology to locate and recruit the most highly qualified candidates to match the requirements of your full-time employee position. Calance can assist in every step of the hiring process, from determining the exact job requirements to final negotiations, to help bring on-board the candidates you need.


Fremont, CA