Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
Responsible for processing guest orders, handling cash, bagging orders, wrapping sandwiches and preparing beverages. Assists with dressing sandwiches. Maintains clean work area, levels of supplies and other duties at the direction of management. Responsible for maintaining all established service standards. Responsible for maintaining cleanliness of all front and back of house areas in the outlet. Adheres to department and hotel policies and cashiering procedures. Relays any guest compliments and complaints to the Restaurant Manager or Shift Manager. Ensures that work area is clean and sanitary in accordance with the city and state health department codes. Knows sanitation guidelines. Participates in quarterly training and new hire training if applicable.
High School Diploma or equivalent preferred. Friendly, pleasant and courteous.