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Enterprise Information Technology Support Specialist

Cadwell Denver, CO
  • Posted: over a month ago
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description

Position Title:

Enterprise Information Technology Support Specialist

Position Summary:

The Enterprise Information Technology Support Specialist will take an active role with tier 2 technical customer support for the Cadwell product lines. The support role will also include assisting network enterprise project installations from inception to completion and assist customers in identifying their needs to support the install base. This is a remote position.

Key Functions / Responsibilities:

  • Provides technical support to Cadwell customers with emphasis on high-level networking and application issues
  • Effectively troubleshoots Server, Storage, and Citrix software related issues and provide network related support
  • Supports cloud-based environments
  • Acts as a primary interface with customers’ IT departments
  • Assumes support role with Cadwell Clinical Application team
  • Manages enterprise equipment installations
  • Performs other duties as requested, directed, or assigned

Education / Experience:

  • BS/BA in computer science, management information systems, or relevant field required
  • 5+ years of experience in helpdesk and network support environments
  • 2+ years’ experience working with HL7 interface preferred

Skills / Job Knowledge / Abilities:

  • Competency in computer skills: MS Office and Google applications, query tools, and database systems
  • Strong understanding of Cloud based environments
  • Strong project management skills
  • Strong written and oral communication skills required, including understanding, explaining, presenting and documenting complex technical processes and issues
  • Works well under pressure and handles clients professionally
  • Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed

Physical Requirements / Working Conditions:

  • Extensive use of computer
  • Travel may be required; must be able to obtain necessary travel documents
  • Requires the following physical activities: reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 40 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and talking
Company Description
Cadwell, located in Kennewick, Washington is a privately owned, established and rapidly growing Medical (Neurological) Device Manufacturer. Cadwell has substantial market share in several of our product lines, which range from comprehensive brain and sleep analysis, to muscular disorder diagnostics, and high-risk intraoperative (surgical) monitoring. Join Cadwell and be a part of the team that helps you help others!

Cadwell

Cadwell, located in Kennewick, Washington is a privately owned, established and rapidly growing Medical (Neurological) Device Manufacturer. Cadwell has substantial market share in several of our product lines, which range from comprehensive brain and sleep analysis, to muscular disorder diagnostics, and high-risk intraoperative (surgical) monitoring. Join Cadwell and be a part of the team that helps you help others!

Address

Denver, CO
USA

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