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Applications Support Specialist / Information Technology

Cadwell Atlanta, GA
  • Expired: over a month ago. Applications are no longer accepted.

Position Summary:

Provides technical customer support for the Cadwell product line. Primary mode of support is telephone/webex helping the customer resolve issues faced with their Cadwell system in the field (installation, trouble shooting, networking, and applications training). Also assists in software and hardware testing. This position is home-based.

Key Functions:

• Provides customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment operations

• Comprehensive understanding of servers, virtual environments, WAN and LAN topologies, citrix, and storage environments

• Effectively troubleshoots computer, software, and networking issues

• Provides technical telephone support to Cadwell customers regarding networking, installation procedures, and Cadwell application software

• Other duties as requested, directed, or assigned

Education / Experience:

• Background in health sciences, college degree in relevant area, or equivalent

• Bachelor of Science degree in information technology, computer science, or related fields a plus

• Microsoft, Cisco, Juniper, or Wireshark certification preferred

• Two or more years of experience in helpdesk and network support environments preferred

Skills/Job Knowledge/Abilities:

• Computer proficiency is essential

• Strong knowledge of computer operations, including applicable software platforms and networking

• Knowledge in the following areas: networking (multisite), firewalls, internet circuits, and basic encryption and security

• Requires excellent oral and written communications skills, including formal presentation skills before small groups to clearly communicate technical information

• Have a pleasant, friendly style

• Is willing and understands how to build a long-term relationship with the customer

• Skilled in problem analysis and resolution to accurately assess customer needs

• Requires the following physical activities: standing, walking, sitting, bending, stooping, squatting, reaching, pushing, pulling, finger dexterity, talking, hearing, visual acuity, and lifting and carrying up to 40 pounds


Cadwell, located in Kennewick, Washington is a privately owned, established and rapidly growing Medical (Neurological) Device Manufacturer. Cadwell has substantial market share in several of our product lines, which range from comprehensive brain and sleep analysis, to muscular disorder diagnostics, and high-risk intraoperative (surgical) monitoring. Join Cadwell and be a part of the team that helps you help others!


909 North Kellogg Street, Kennewick, WA
Atlanta, GA