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Technical Customer Service Representative

Cable ONE Idaho Falls, ID
  • Expired: over a month ago. Applications are no longer accepted.

Job Summary

Under general supervision and direction, the Technical Care Specialist Trainee resolves technical issues for Cable One video and internet service customers in a professional, courteous, and efficient manner.

As a Cable One/Sparklight Associate, You Would Receive:

Medical and Dental from Day 1 - No pesky waiting periods

Free Cable ONE Service

Tuition Reimbursement

401k from Day 1

Tuition Reimbursement

Career Development and Advancement Opportunities

What Would You be Doing?

  • Answering calls from Cable One customers and responds to inquiries in a professional manner.
  • Troubleshoot customers’ technical problems with video and internet services including, but not limited to modems/routing, internet connections, wireless service, cable/video equipment issues and setting up email accounts.
  • Provide accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.
  • Create and notate service tickets for selected calls.
  • Remain current on new technology and software issues that affect Cable One customers.
  • Provide timely feedback to Cable One leadership regarding service failures or customer concerns.

Have we SPARKED your interest? Please click on the link below to start the path to your new career!

https://recruiting2.ultipro.com/CAB1003/JobBoard/d59175c7-11e6-466d-ae3c-348d82358dd3/Opportunity/OpportunityDetail?opportunityId=0e7b5d6f-e752-440b-874e-01c04be1e927

Cable ONE

Why Work Here?

Join Cable One to be part of an amazing team who gives back to the community & that is dedicated to customer and associate satisfaction.

SparklightTM is a leading broadband communications provider and part of the Cable One family of brands, which serves more than 900,000 residential and business customers in 21 states. Sparklight provides consumers with a wide array of connectivity and entertainment services, including high-speed internet and advanced Wi-Fi solutions, cable television and phone service. Sparklight Business provides scalable and cost-effective products for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers. We operate on the motto 'Happy associates make happy customers' and will do our best to make sure our associates receive competitive benefits in a fun environment.

Address

Idaho Falls, ID
USA