Customer Service Representative
- Expired: May 14, 2021. Applications are no longer accepted.
RESPONSIBILITIES * Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing). * Responds to inbound customer calls and assists customers face-to-face in the front office as needed. * Provides customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment. * Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner. * Enter account information into billing system with a high degree of accuracy to execute transaction. * Participates in ongoing training to increase skill level and productivity. * Maintains and sustain all Sparklight CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk Time, etc.), attendance and one-call resolution goals. * Maintains working knowledge of all Sparklight products, services and their features. * Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services. * Applies all sales and service skills/techniques acquired from the Standard Operation Procedure during all interactions with customers. * Note: All the essential functions of this position are not included in this posting. EDUCATION and/or EXPERIENCE * High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience. OTHER QUALIFICATIONS * Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates. * Strong data entry and computer skills. * Requires the ability to operate office equipment (copiers, phones, computers, etc.). * Requires efficient and accurate handling of money. * The position requires the ability to learn and stay informed of products and services offered by Sparklight. * This position will require travel between offices.
Cable One, Inc.
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